Bluedogink

I made an order. They told me that there would be a delay because it was out of stock but I would recieve my order within 6-8 weeks. Its been 12 weeks and still nothing. I followed up again and they told me that my order was cancelled (because they did not have the product I purchased) and they could not return my money (because the expiration date on my card used has changed) and they want to issue me a credit coupon for future purchases. I WILL NEVER ORDER FROM THEM AGAIN! I want my money back!
Brenda Lizotte
Purchase Order: *******

I ordered a set of toner - 3 color and 1 black. They sent the wrong black. I couldn't figure out what was wrong, because it looked exactly like the starter toner that was in there. I just kept on getting an error message. I went through three Lexmark tech support agents, before someone could finally figure out it was the wrong toner.

In the meantime, I got so frustrated I bought another from Staples (based on the number on the box). So that one failed too. So, now I have 2 opened toners I can't use.

They refuse to fix their error. I know I didn't go around their website looking for color and black toner - I bought it all on the same page.

They clearly couldn't care less. I won't be back.

Terrible customer service. Charged my credit card 6 weeks ago. False promises about delivery dates. Multiple requests for updates with no response. Finally I just cancelled the order! Buyer beware.

SHOULD BE TAKEN DOWN. SOMEONE WITH THE TIME: PLEASE TAKE THEM TO COURT.

Lists back-ordered inventory as in-stock to get your money and makes the refund/cancellation process impossible. Since they don't allow PayPal payments, you have to file a case with your credit card company. It looks like the money they steal from customers is applied to reduce prices so they can get more orders.

When it comes to returns and defective products, this company has no integrity or responsiveness. I purchased a defective imaging drum in November, identified the defect within two weeks of purchase, and then spent the next six weeks being strung along by customer service. They acknowledged the defect in the first call, but first tried to tell me I needed to contact the manufacturer in Japan for a refund. A refund of what, exactly? My transaction was with Blue Dog Ink, not Okidata, and it was Blue Dog Ink holding the money I paid for this defective item. As a distributor, it is Blue Dog's responsibility to pursue compensation from the manufacturer, not mine. This being a ridiculous suggestion, they quickly changed their position and promised to authorize the return, but then took two weeks to actually submit the RMA and provide a return label by email. They shipped the return via the slowest (and, I'm sure, cheapest) domestic shipping service available which took 17 days to reach their warehouse, then sat on my return for another 10 days despite follow-up on my end. Every communication was met with vague excuses, inadequately explained delays, and unfulfilled promises of action. Ultimately, I had to file a consumer complaint with the Florida Attorney General in order to get my refund processed.

They have good quality office supplies for reasonable prices! Easy to use friendly website, if you sign up for there rewards, you will get discount on the ink and toners.

I was apprehensive ordering a part for my HP LaserJet printer from anyone other than HP, and as I looked online the pricing was all over the place. Bluedogink appeared to have what I wanted but I was a bit suspect as to the price, which was excellent! Well over $100 below others. I placed the order on a Tuesday afternoon with normal delivery and it arrived the following day (Wednesday). Granted we're in the same state (PA) but nonetheless that's service. And to make things even better, the part was exactly as stated and it is genuine HP. I'm up and running and couldn't be happier. I'll definitely return to this vendor.

I made an initial purchase with Bluedogink.com with the idea of lots more business in the future. 10 days after my order was supposed to have shipped I contacted the company to find out what had happened with my order. Seems UPS can't find it. My problem is that Bluedogink won't ship me another toner cartridge until UPS has completed their review of what happened with the shipent. Of course I can order another cartridge, thus paying for two while waiting for the first to come in. AND I cannot get a refund until UPS finishes their review. Small businesses can't afford this kind of service and I will not even attempt to deal with this company again. Wish they'd had a more customer-centric approach to their business.

My first and last encounter with this company was disappointing. I was shopping for a certain affordable Brother color laser printer. After seeing several major national retailers sold out of that printer, chose to place the order with this company which showed "in stock". Placed order on Thursday, three day holiday weekend and, by the following Wednesday, no communication indicating an unforeseen delay. Order still showed as "pending". A few hours after emailing them, got a reply, from customer service, that they had run out of stock after my order and I needed to wait 2 to 3 weeks. As of last evening, this item still shows on their site as "in stock". Dozens of other Brother color laser models, Even under $300, also show "in stock". Several are in similar price range but none were offered by customer service as an alternative. As none of their products was reported as "not in stock", have to wonder how many others are also being falsely advertised as "in stock". The first rule of professional business is to advertise correctly. The second rule is to communicate, effectively, with your new and old customers. I am afraid these people failed on both counts. To their credit, they replied reasonably quickly and apologized and offered to cancel the order which I accepted.