I would recommend you save urself the headache of dealing with these incompetent idiots and go use a site such as bitspin win or bitbetwin. At least those sites actually honor all the welcome bonus instead of blaming you because they don't want to honor what is promised.
I've been playing with bitplay for over 2 years. I did truly love it. I stuck out with all the changes where I went from 1000 a day withdrawal to 300 a day to build up on their new points system. But the last time I tried to make a withdrawal it was over 9 days before I gave up and played my money off and was done for good. They gave excuses after excuses.it was issues with the platform It was just being check because I cashed out a lot. My daily limit was $500 a day. I had never really had issues cashing out in my 2 years I've won and Withdrawn over 40k per the records they keep.
I actually really like the services they provide at Bitplay. Deposits are fast and always have the option for a high bonus added. Their customer service agents are nice and they actually care about your concerns. I literally mainly deposit and play with them only. They have a lot of options to choose from. Genuinely recommend.
I made a deposit with bit play and was told that my Bitcoin fees would be covered. However, once I made the deposit, they were not covered. Only $3 were covered and the fees were 11. They should not be lying about what they will do.
Hi Sara, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!
I have been playing With bitplay for a year they have always been perfect no problems at all. They are legit and I win all the time;
This is a review about bitplay. I played it first about a month ago and I've been hooked ever since. It's fast withdrawals have you picking it first out of al the others. The games are really fun also.
Hi Julio, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!
I won a significantly larger amount than usual on 12/21/23. I requested the max I could withdrawal($200) and the status underneath the withdrawal said "on hold" for the first time for over 12 hours. I had contacted customer service many times and was given different answers each time. Was also lied to by the agent Grace and was told I could continue to play and my withdrawal would be processed. That was a lie and my withdrawal that I won fair and square was declined. The agents were rude to me afterward and said "it wasn't my job to tell you not to play when you have a withdrawal pending, it's my job to assist you". Well then why did you tell me I could play without it affecting my withdrawal only for another agent to tell me that when you do it gets declined?I have over 25 pages of deposits and they want to screw me over on a withdrawal? They just lost a good customer.
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention. info@bitplay.ag
From my first withdrawal it was very simple. I put my bitcoin address, I put the platform,the amount I wanted to withdraw,and it was immediately handled. It was total care of an accepted and processed.
Hi Mike,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.
I am going to keep it short and sweet! Bitplay is the best platform to trust with your casino gaming. They do payout everyday at 6:00 pm it's seems and I have lost more than I've won but that's all part of it. You have to Take the Wins with the Loses!
Dear Douglas, thank you for your feedback, and we are happy you loved the experience! Warm regards from BitPlay family!
BitPlay Casino is a name you can most def trust, daily opportunities to come up quick, but only downside is the max withdraw for my level 5 is $300 every 24hrs. Not too bad but could be better, besides that it's a site you can trust that pays out.
Dear Bobby, thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Great games but customer service and cash out process needs a working progress. I usually have to wait about half the day sometimes longer and customer service never have answers to my question. Hopefully today they have improved I jus put my withdrawal in at 3:02 pm let's see
Didn't receive cash out to 2am it's crazy
Hello Diamond,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!
How I would describe BitPlay:
~ Well designed & organized website that's easy to navigate
~ Easy ways to deposit (Crypto currency accepted - primarily Bitcoin, Ethereum, & Doge Coin)
~ Account Verification/K.Y.C. ("Know Your Customer") process was **VERY** quick & simple!
~ Withdrawals were also very fast and easy.
~ Customer Service was always helpful and friendly. One Customer Service employee really stood out to me and went above & beyond was Archie.
~ Huge menu of different gaming platforms to choose from (I went with Game Vault)
~ Lots of fun bonuses/promotions
BitPlay really surprised me, to be honest. I've gotten so used to other online gambling sites where Account Verification/K.Y.C. Took at least a week to hear back from anyone and usually get the "run around" or instructions from Customer Service that makes no sense at all, etc...
But not at BitPlay.
I highly recommend BitPlay! I will most definitely be a returning player!
Hey Grace,
We would like to express our sincerest gratitude for your valuable review. Your feedback means the world to us, and we are delighted to hear that you are genuinely pleased with the top-notch quality of our service. Your satisfaction is our ultimate goal, and receiving such positive feedback is incredibly motivating!
Bit play is the best! So many promotions! They treat their customers well! I haven't played any other platforms but fire Kirin I love! They let you win like other casinos! It's almost like they want you to win! I can play for like 5 hours on $20 bucks and that's on a bad night where I'm losing! But even when I'm losing I'm having fun and it's worth the $20 bucks for 5 hours of fun... And the daily free spins are great! Actually won 17 cents on a daily free spin A couple weeks ago on a 3 cent BET of that 17 cents I won a mini jackpot! It was only $25 bucks but on a 3-cent bet you can't beat that! Of course I gave it back a couple hours later but still it feels good to win every once in awhile which is more than I can tell you for the real casinos,! Thank you bet play and thank you fire Kirin! You're the best!
Dear Mykal, thank you for your valuable review. We sincerely appreciate your feedback and are delighted to learn that you are pleased with the quality of our service. Your satisfaction is of utmost importance to us, and it is always rewarding to receive such positive feedback.
While not truly understanding the customer base that they are serving, I still feel that they have a good team. They are very personable until you disagree with them. The only thing that they have done me wrong with is cheating me out of a jackpot money due to their lack of understanding the English language. Other than that I say that they are great to use. The only other issue I find with them is for a customer to have to do something like this just to speed up their process of a withdrawal. Especially when there's other companies that does instant withdrawal...
Hi George,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.
Support team is awesome. Deposit with email confirmation. The bonus coupon is great. I wish the maximum daily cash out is higher though. $250 limit cash out seems it's house curve, makes our chances to cash out is not likely. If you deposit $100, but can only cash out $250 is cool, but not exciting as when you get to cash out $500+ with that limit I end up playing the remaining balance to zero. I find that unfair and against "safety" nets for players.
Dear Michelle, thank you for taking the time to leave us a review! Your satisfaction is our priority, and we look forward to seeing you again!
If You're down on your luck and want to make Xtra buck.well you should join the bitplay family.they are trustworthy they have fast withdrawals and deposits 24/7 customer care many many platforms daily bonuses and. They they offer a free play when sign up. S
O you would say so you can test them out and see if you like them before you commit all the way and put your hard-working so if you want to brcome a winner join bitplay
Hi Trista,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.
I've been waiting for my withdrawals since the 4th of April. All the websites (bitspin bitofgold, bitbetwin)are holding withdrawals. I don't know what's going on but it needs to be fixed for everyone ASAP.
I've been a member of BitPlay for over 2 years now. Time flies when you're having fun. Anytime I've had any questions of minor issues I email customer support or contact them via chat and depending on the problem it had always been handled from within a little as 10 minutes up to 3
24 hours at most but never more then that. And as long as you keep up with your account verifications, withdrawing is hella quick and easy. The constant (and constantly increasing) daily bonuses are awesome and winning is more consistent here then anywhere else that I play.
Been playing with bitplay for about 2 years, have not had any negative experiences thus far. The only downer is witdrawl usually take. Up to 24 hrs. Instant is always better. But. Really great online casino with lots of different platforms offering tons of games. Choices and most have there own sign up bonus..
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Best app or website I've ever found tbh cut 90% of the street of playing my favorite games used to deal with hella scammers messaging me on fb Wonder everytime I played if I'd be able to cashout when I win...no more definitely worth it
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Has been a good experience so far is positing was simple and the withdrawal processes started so hopefully it'll be just as quick if not either way the customer service has been very helpful and it's been a pleasant experience thank you
Hi Ginger,
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Answer: Hello Alberta, Please send us an email at info@bitplay.ag with more information so that we can make things right for you. Looking forward to hearing from you back soon!
Answer: They will never pay you. They are thieves and terrorists.
Answer: I wish the payout was faster I know sites like bitstarz they pay out fast I usually get it within the hour of submitting my withdrawal but bitplay u have to wait hours before
Hi Philicia,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.