Best Price Caskets

My mother is very near death. Having done some research on casket prices, I just now called Best Price Caskets. The salesman had an attitude from the get-go, answering the phone, "caskets." I gave him the number of the casket my mother had chosen, and told him I needed to know the price with shipping. He said, "Take the price and add $95 or about $250 to that." When I told him I wanted an exact price, so I could compare it with the funeral home's price, he said, sounds like you just want the cheapest box you can get, no seal or anything. Why don't you just call the funeral home back and tell them that? I asked to speak with someone else with s better attitude. He said, "Are you capable of adding? If so, add $95 to the casket price." I hung up on him, and immediately called back to complain. The "supervisor" with whom I spoke said he was pretty sure he knew who I was talking about. Then why on earth is the guy still employed?

I would never recommend this company to anyone! My cousin who is in the funeral business has recommended this company to us and to numerous other individuals. I do not think they realize just how much business they have lost from him! (Truth be told I'm sure the owner doesn't care, because of the way he treats his customers) We have used this company in years past and It WAS great service, however until yesterday! Called them to order a casket for my Aunt who had passed away, my cousin first spoke to someone who was extremely rude after asking how much my aunt weighed. He talked over her while she was trying to get information on what she needed to order, only to be hung up on. I then called back to get our questions answered. I was asking about sizes etc and in a condescending rude tone was asked "where does a body go? On the inside of a casket right!". I then went on to say he didn't need to be rude I was asking a question to then be asked if I was stupid and then was cursed at and hung up on. How this company can stay in business is beyond me and if this is how they treat people who are grieving their loved ones I would hate to see how they treat other people! I really hope the low ratings effects their business! They should NOT be working with people in such a vulnerable state! Terry, the owner of this company should be ashamed at how he treats people!

The worst service one could possibly imagine. They fought having to send a replacement casket for a defective one they sent. Once they finally recapitulated, they purposefully delayed shipment from the airport until after the service (the replacement was never delivered). With no time remaining and with a funeral home that doesn't have caskets on hand, I was forced to use defective product. Personnel were exceptionally rude. There are other online casket options; please use them. Do not give this guy your business.

I was super skeptical about using this company but did it anyway, since the reviews were mixed. I can tell you, This Company was flawless! Everything was as scheduled, Casket was perfect, and I was able to track the shipment online. The delivery Girl was even Great. Saved at least 3K too. Would use them again in a heartbeat. Remember to leave yourself more time if you are worried about your caskets condition so it can be rectified.

Called this company about a specific brand/model of casket. Spoke with owner TERRY CERVANTES who runs this abomination with his wife ELVIRA. He seemed annoyed that I had questions that needed to be answered. Terry said I was window shopping! Wouldn't buy a toothpick from this piece of s--t. STAY AWAY!

Omg! I have never dealt with such a jerk! First he calls but continues to talk to someone else. I was just inquiring and he said "oh do you need it years from now?" then when I said it was not where he kept saying it was for, he was flippant and said "don't make me guess" that was when I said "I am not interested in dealing with you" and hung up on him. When I called *******061 to complain about his rude behavior --- the woman hung up. Rude sales and if this is the start why bother dealing with them in a time of crisis.

On the day of delivery I was asked by the funeral home to contact them to make sure delivery would be on time. Salesperson was very rude and complained a little about me calling. When I arrived at the funeral home for my mothers viewing, she was in the wrong casket. Days after funeral I contacted them, not to ask for anything only to let them know, Same salesperson was rude again and didn't even offer an apology. He said they would go check make sure they were marked properly for future orders. How sad?

Yesterday, I was sitting with my 74 year old sister when she called this company to ask if there was a shipping charge added to the price listed for a casket. The person who answered the phone said in a sarcastic tone that it depended on where she was having it shipped to and when she wanted it. My sister replied in a joking manner that she wasn't dead yet. Before she could continue the man called her 'stupid'. I told my sister to hang up the phone because she should not have to deal with such a rude company. Then the man called her back and when she answered ‘hello' he said "Hey stupid, don't you even know where you are?" I told her to hang up again immediately. She called back the next day to attempt to inform management of the issue with an employee. She got the same person who told her he was the owner and she was wasting his time with pre-planning a funeral. He continued to berate her until she was in tears. I have never seen such insulting, rude, unprofessional behavior from someone that should be providing customer service. This company's actions are appalling.

Don't look at their profeesinal website. Don't even think of giving them business. Their salesperson "Terry" tried to sell to me a casket which was on sale for $1200. I did not like that one and paid $4800 for the one I liked. At the end he shipped the casket which was on sale($1200). I called them several times and they told me "Terry will call you back" but he never did. He takes advantage of the situation that we are in. We are grieving and he is trying to get the most out of us. It's so sad. So be aware who you are dealing with. I wish zero star was exist.

My sister and I were looking to purchase an oversized casket for our mother. The person who assisted us named Terry, was very rude and disrespectful. We informed him we wanted to purchase the casket, he then asked for the weight and size of my mother, once we told him, he informed us the casket may be too small. We told him we would call back after we spoke to the crematory to confirm the purchase. While waiting to hear back from the crematory I received an alert from my bank I was charged $1,845 twice. I then called Terry back asking why was my card charged not once but twice? He began to yell and curse at me, I had to hang up because that was outrageous. This person and company have no sympathy for anyone dealing with the lost of a family member. I warn you to run away and never look back. I didn't read the reviews on this company because the grief I'm experiencing and everything else that I'm dealing with. But I urge you to read however many reviews you need to so you make the smart decision to take your business elsewhere.

I used Best Price for a casket when my dad passed away, June 2015.

Final total cost, after shipping and everything, was just shy of 2000.

Comparable caskets at funeral home were around 10 grand. Taking my order, delivery, inspection went off without a hitch. Everyone I deskt with was pleasant and professional.

Folks at the visitation and funeral who saw casket gave it rave reviews. It really looked a lot pricier than what I paid for it, without a doubt.

The only people who didn't like the idea of me buying it online was the funeral home, and once it arrived they admitted it was nicer than what they had in stock... and there was no way they could have touched the price.

My experience with these folks was so positive I'm really shocked and in sort of a state of disbelief that the same people I deslt with are capable of such alleged customer disservice.

I called to ask if it was really free shipping and he asked when I needed it and I told him. He then yelled at me and told me he was $5000 cheaper than the funeral Home. I then asked he repeated it 3 or 4 times before he said it would be $190 And told me again I would save $5000. The most expensive casket the funeral home had is $2825. My question to this IDIOT, how can he stay in business if he is willing to pay me $2175 for a casket. I think I will buy elsewhere.

Just ordered and picked up bestprice casket at SLC airport. It was delivered on time and was beautiful... cedar. We had so many compliments on it. My sister needed financial help so we told her we would take care of the casket. Her quote for cedar was 3100. We got ours for 1100 and 200 shipping to Delta cargo SLC airport. I read the reviews and was skeptical but my husband said with the volume they are doing, you can't help but get a few negatives. He called and talked to a guy there who was pretty rude (not the best voice for the co) but for the money we saved and the casket was beautiful, we are happy we used them. This family is super quality oriented so we did not say how little we paid, just that we would buy it. They never knew. Hey, you use it less than 24 hours and you are done! This is our third casket we bought with them and are still very happy.

Terry the owner is perhaps the rudest most unkind person I've ever dealt with. I had a few questions on a casket and delivery--I've never bought one before--and Terry began ranting and belittling my questions. He reminded me of a few unstable people I've met over the years. Normally, I would just blow it off and move on but, BEWARE-- when you're dealing with the loss of a loved one--the last thing needed is a total kook giving you crap on top of it.

I subsequently called a few other companies and got exactly what I wanted for cheaper and no added grief. There are numerous BBB complaints against him as well. Wish I'd seen them before I called this crazy jerk.

Before you begin your search, save yourself the time and Google this telephone # *******061. You will see that they operate under multiple names & websites.

I can only hope he'll is saving a special place for Terry. He is the rudest, cruelest customer service rep you will ever encounter! Never should a rep but rude like him, but considering the emotional state most people are in when they call, it's just sickening.

These are some of the things he said to my sister, "it's a box w/handles, what more do you want?", "that's not even a complete sentence!", " will you just get to it... i don't have all day".

We ended up ordering from nextdaycaskets. We aren't 100% sure if that was the same company, but at least they had a different number, and a different agent.

I'm pasting this exact review for each company operating under the same telephone.

I had a friend who ordered a casket from this place and what ended up happening is the casket never showed up and the family had been lied to and given the run around. Then when I called to demand they refund my friends money so that they could get a casket for the service today I was put on hold. I guess this place doesn't like being told they will be turned in to the BBB, they put me on hold. Please do not put your family through what my friends family has been through