Not sure what to do at this point but want to share my handbag backorder nightmare in case anyone is thinking about ordering from Bergdorf Goodman. I ordered The Row Marlo bag, in saddle leather (which was not available elsewhere at the time, except waitlist on the Row site) -- in EARLY FEBRUARY. At that time, the backorder estimate was May 22. In late March, I email BG asking for an update, because The Row Marlo bag has disappeared from the site altogether as a listing. CS responds and says it's still on backorder with a date of mid-late May. They ask if I want to cancel or keep this order, and I say keep if it's in May, since I'm traveling from April 2-28 and out of the country. April 3, while I'm out of the country, I get charged, but I don't worry too much bc every week or two, I get this charge that then falls off, as BG is continuously trying to make sure my card has the authorization amount for the last 2 months... April 8, I get the shipment email that it's coming on the way to me (no warning or notice, just a random send after backorder in early February)... since I'm out of the country for another 20 days, I immediately email BG and ask them to hold/delay/cancel this shipment. BG replies that they cannot cancel this shipment, even though the tracking says Fedex hasn't picked it up just yet. They assure me that Fedex will just send it back if I'm not at home, and signature is required, and then I can place a new order in the future. April 12, Fedex leaves it with a signature (My first name) in the unattended lobby (no doorman, no mail room). Which I get is Fedex fault, and they probably don't think someone ordered smthg expensive and is not even home for the month, except BG sends things backorder as a surprise timeline with no notice. I'm in a major city with rampant package theft. I wait until April 28 when I'm home, and it's not there and confirmed that it's not there. Fedex says it's too late for receiver to file a claim now (too much time elapsed -- but I wasn't home before to confirm and also wasn't expecting it then). They say the receiver can file a claim. I contact BG and they say they file a claim, but then the next day they immediately deny the claim. The reason? "Fedex says you signed for it". I call and email and explain that I wasn't even in the country and can offer proof. Fedex also says they cannot take the proof that I wasn't in the country -- but they will take the proof from the shipper as part of their claim. But BG doesn't ask for or want this proof, they just deny the claim on the face of the "fact" that Fedex has my "signature". Sooooooo ~$5-6k bag gone and neither BG or Fedex take any responsibility. Fedex might be willing to, but BG doesn't want to go to the trouble of filing a more detailed claim. And I guess they don't have to bc they already have me paying for the bag. Will of course now file a CC dispute, but not sure what will come of it. I get that it's not totally BG's fault, but given they surprise-sent me a backordered bag from months earlier, and not during the time that they outlined, and they reassured me no recall for the sent package was necessary, they might take a little more responsibility and file a more detailed claim with fedex on my behalf, since I cannot file that claim.

YOU GET WHAT YOU PAY FOR. ALWAYS A GOOD BUY.