Beds4Less Reviews Summary
Beds4Less has a rating of 3.3 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Beds4Less ranks 10th among Beds sites.
They advertise delivery within a few days and then consistently fail to answer queries and give you a delivery date. Most of the time they claim nobody is there and that you are talking to Europa Beds. Bed4less are actually part of Europa so once again they are lying. They are fraudulently advertising and taking your money for a service that they seem incapable of completing. Don't give them your business
They advertise products which are in stock and can be delivered within 3 days which are no available for at least a month.
Taking money knowing you can't deliver is fraud pure and simple
When you call them up someone from a different company picks up and tells you they are doing you a favour dealing with your call.
And of course they don; t reply to emails.
Calling them cowboys would be a compliment
I am delighted with my guest bed & the customer serviced provided by Mohammed. This was also the best price which included 2 excellent quality mattresses. Best on- line deal available.
Cowboy company, badly organised, full of promises, should not be in business. PLEASE DO NOT BE TEMPTED TO USE.
I ordered a bunk bed 28th July and never received them until 2september. Do not use this company they take your money and constantly fob you off with excuses, luckily I paid by PayPal and lodged a dispute, oh and how funny my beds turned up. Packaging was damaged and holes were poorly drilled the whole episode was a sham
Due to mixed reviews I decided to call the store direct rather than just make an online purchase.
I spoke to a very helpful man called Adam, he double checked everything and was extremely efficient and filled me with confidence.
I will update my review as soon as my bed arrives-I can't wait.
We bought a Verona Barcelona 5'3" bunk bed with Jubilee mattresses for the kids.
The bed frame arrived on time but as six separate parcels. The instructions were a poor quality photocopy and far from clear. It took some real working out before assembling. The bed frame was already chipped in a couple of places but we still went ahead with the assembly and repaired the damage later.
The mattresses delivered was delayed. We were informed it was due to them being delivered by their own van as opposed to using a courier. The morning before the expected delivery, I received a call to say the mattresses they had for me were the wrong size and would need changing.
The mattresses were despatched a few days later by courier and despite being tracked, were not delivered on the specified day. They arrived the following day without prior warning.
The mattresses we received were 5'0" long as opposed to 5'3" and clearly short for the bunk bed.
In an effort to get them swapped for the right sized mattresses I have repeatedly telephoned Beds4less. Sometimes the phone rings out or goes through to a mobile. I have left a voicemail message, actually spoken to two members of their staff, sent several e-mails (all e-mails failed to be delivered by the Europa Group Postmaster), sent them images of the mattresses sizes via What's App and completed their on-line enquiry form. - TO DATE NOBODY HAS MADE CONTACT WITH ME and as a consequence of this, one of my children has been sleeping with his mattress on the floor for over three weeks.
The situation remains unresolved and I am appalled by this.
I cannot recommend this company.
I have purchased a bed with this company and got the payment collected on 15th december 2016. Knowing I would be away, before I ordered I called and asked for a delivery on January the 7th Saturday. This did not happen.
Lots of occasions where they have NOT answer my calls. Once they picked up the phone and mentioned they couldn't attend my query because "the sales team is away on lunch break". They said they'd call me later. Of course they didn't.
Finally I called again and they called me back to confirm that I would receive a call to advise on the slot for delivery on the 14th. Their excuse for not delivering on the 7th as requested was nonexistent, simply "there was nobody available to deliver the item". Bravo... Simply amazing.
Anyhow, they confirmed via voicemail, via email and later on a phonecall that I'd receive the bed today 14th between 1 and 6pm. Check the time... Of course, yet another disappointment from this company. It's been a month they have processed my payment (considering I haven't received what I paid for, shall we agree on calling this a theft?)
I can provide details to anyone enquiring them. Do yourself a favour and do not buy from this company.
Ander.
Thank you guys for such a professional service we recieved, excellent communication and super value deal.
We were looking for a reasonable quality divan bed for some guest who were visiting us over the New Year.
We came across this website and was told that they have a parent company who actually manufacturer the divan beds in Yorkshire so we could choose the colour and fabric of our choice.
We had our divan delivered within 7 days and thanks to the delivery guys who were very helpful.
Keep up the good work, I will definitely recommend you to friends and family.
Pleasure Amirah, thank in advance for future recommendations
Very good price of our Bunk Beds and mattresses. Talked to Ashraf who was very reassuring about the details of the bed and delivery.We were very happy with the outcome and would recommend this company to anyone. Mr Flowers
Ordered our bunk beds and mattresses on sunday night at around 9pm, the service received has been fantastic. I got a call from the company on monday to say they had been dispatched, i received my bed frames on tuesday and my matressess on wednesday. I highly recommend this company to anyone looking for great beds at great prices with fantastic service. I will definitely use Beds4less.net again in the near future
Thank you Victoria. Very pleased that you will returning to us as a customer in the future.
Great value for money they look amazing and most important my kids a thrilled to bits with them.
Thank you Sandra, very pleased the kids are thrilled!
You will note a previous review that I have written on this company. After a week of over/back - where they NEVER returned a phone call. They finally accepted my order at the correct price and took full payment from my credit card. Now 5 days later they advise that they cannot deliver my order as they can only do it to the statement address on the credit card. I have just moved into a new house and do not have any utilities or statements in my own name yet.
Notwithstanding this, it takes them 5 days to advise me that this is their policy?! If its their policy, why did they not know about it?!
Also, when taking payment initially there was an error, they had to refund my amount and take it again. This process cost ME over €11. They now intend refunding again, so another €11-15. Costing me almost €25 to NOT do business with this company? To say nothing of the amount of time and money on phone calls that I have spent trying to order an £1050 bed and mattress.
When they accepted my order they asked that I change my review on here. I said I would when I got the bed. Having called them today 'Zolf' said to me ' Get yourself a life, we're sick of you. We will not be delivering a bed to you, and we will not be refunding any costs of the transactions'. I have a receipt from them on acceptance of the order and full payment.
Zolf says that my reviews are untrue. I am happy to furnish anyone with all/any of our communications if it helps you in your decision on doing business with this company.
Hi, We apologise if there is some misunderstanding. Our department has been in contact with you and will email you a detailed explanation today as agreed. Hopefully, it is a case of a simple misunderstanding.
Bought some beds and mattresses for my rental properties they arrived on time and took them up to the rooms.
Very impressed with the quality of service, will definitely use again.
Keep up the good work.
Mr M Passell
Thank you for the wonderful comments
Purchased bed and mattress online, kept me informed throughout the process in terms of payment and delivery. Very efficient delivery service out of hours as requested by me as a matter of urgency. Friendly delivery guys who did not mind at all, fitted the bed and disposed my old one.
Just ordered another for my guest room, again communicated very well and delivered efficiently. Only this time the drivers were worried they may have damaged my mattress in transit, with the little doubt they had, took it upon themselves to manufacture a new one and returned the following day (90 mile journey), in addition to throwing some free memory pillows in. I wouldn't have known any different but it is evident they pride themselves on quality. Very impressed.
Hassle free, quality workmanship and premier delivery service with the click of a button.
Pleasure doing business with you
Best wishes
Jessica Daly
Can't believe the quality of my new bed, I didn't pay much for it.
The delivery was very quick and the driver was so helpful,
Thank You Beds4less.net keep up the good work.
Bought a bed for my son, as I wanted a made to measure size we visited the showroom which was small but beautiful.
We were very impressed with the quality of workmanship and as they manufacture onsite we could virtually choose the size, colour and they had a massive choice of fabrics.
Thank You Beds4less.net we will certainly recommend you to our friends and family.
Visited their showroom and factory and ordered a bunk bed made to my size requirement. Very professional, gave good advice on choice of materials and types off mattresses they could provide. Kept me informed throughout and received it on the day specified. Gave a very personal service and was very pleased to deal with them
Paid for bed via paypal and credit card. Goods have not arrived. They ignore e-mails and phone calls not returned. The bed has not arrived. I think this company is a scam. I will be reporting them for fraud. DO NOT TOUCH THEM
I ordered Serene Lyon 2FT6 Small Single Ivory Gloss Metal Day Bed With Guest Bed inc. 2 mattresses value £289.99 paid in full by debit card on 10/11.2014. They said they would deliver last week, but as they did not, so I tried to telephone them but both numbers were unobtainable. Can you advise me what to do next?
From the business
Find great value Beds, Divans, Bunk Beds, Mattresses at cheap prices from Beds4less. FREE Delivery to mainland UK. We offer a price match guarantee on all our products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
[Beds4Less.net Rep] Hi Ander, As we are closed today, I am responding to your review from home. I have just spoken with the driver who is delivering your bed and he has delays throughout the day. He is 5 miles away from your address and should be with you by the time I respond to this review. I apologise that your allocated time slot has ran over by approximately 30 mins. Please accept our apologies.