Fantastic service. First communication by phone to enquire about a particular specification mattress. Had one in stock. Kept it for us until we could visit the store. Then once we were happy with it arranged to be delivered whilst we were away. Came home to find mattress unwrapped and on the bed. Perfect.
I purchased this Faux Leather Double Bed Frame and mattress for my son and Im really happy with it. The bed was very easy to assemble and packaged securely. As for the company, theres been great communication from them, a choice of delivery dates and rapid delivery. Would highly recommend these to anyone.
After being disappointed with the coiled sprung thin layer of memory foam mattress for new triple bunk bed I received a phone call to discuss & was advised to try the memory foam mattress instead. It quickly arrived & im very happy to say that's it's perfect. Thank you.
Ordered a small double bed for my teenage daughter, they said it would be delivered on the Saturday, it never showed up. I rang the company, was put straight on hold. No answer! Rang the delivery company, no answer from them either. I opened a case with Paypal as I started to panic thinking I'd been ripped off. Sent an email and said I expected a full refund. A guy called James e-mailed back saying ok with no explanation, then I got another e-mail from a Leanne saying she could arrange another delivery for the following Saturday and she would refund me a massive £15, I reluctantly agreed. Then the day before the bed was due to be delivered she sent me another e-mail saying she had seen I'd opened a case with Paypal so they've refunded me the full amount. Totally messed about by these people, I'm just glad i used PayPal so I got money back. Avoid these time wasters like the plague!
This has been my second purchase from beds.co.uk and the service has been excellent, no reservations at all about buying from them again. Deliveries were on schedule, comprehensive product range, competitive pricing and accurate descriptions. Highly recommended!
I debt with with Zak for my Beds.co.uk order, he was very helpful in ensuring I made the right choice of mattress with my base. I was also quoted to delivery dates both within a week, so I can not fault this service at all. Price also seems vary fair. Five star.
I've bought from Beds.co.uk before... it was a good experience then. This time the experience has improved by being able to choose the delivery day. The product has been improved too, by the use of metal parts where wood was used before. The self assembly was simple, with easy to follow instructions and only took a couple of hours. Overall I am very pleased with the bed which is great value for money.
We bought a bed for our teenage son who moved into a siblings bedroom after they moved out. We bought him a double because hes been in the box room. He loves the bed and it was straight forward to set up. I would use this company again.
I have nothing but good to say about this company. The bed was of good quality, easy to put together, actually had extra nuts and bolts incase any went through the floorboards and generally we are very happy with the purchase for the price we paid. So much so I am about to order another bed exactly the same as we liked it so much and our son now wants one. Delivery was decent as well, only took a few days as we had expected.
My bed would have costed £3800 in one of the retail stores and yet I've got this at a fraction of the price. It's a fantastic bed and has lasted. I will only by beds from this company.
The company need to ensure they remain the 2 man white glove service to enable those living in flats still have access to such great quality products.
Ordered 2 double beds with memory foam, and for the price both were great beds easy to build and most importantly both my son's find them so comfortable great night sleep, delivery arrangement was excellent service
I have to say what a great service. My bed arrived on time, early morning by a pleasant driver.
The bed itself was excellent quality, well manufactured, relatively easy to assemble and great value for money.
I would not hesitate to recommend this company.
Everything was so simple and quick. Only issue was trying to arrange for delivery as they could only show 2 weeks of dates that were fully booked. Had to keep looking to see if they had any availability. Put a note on the system about my working hours and they delivered it for me first thing in the morning. Quick and reliable.
I must say I am extremely impressed at the service I have received from start to finish. Ordered a Rimini 4 drawer sleigh bed with a memory foam mattress. Was advised of a delivery day the same day. Was advised by premier deliveries of my time slot and the driver called me 15 minutes before he arrived. The driver was really helpful in assisting me with the bed into my home. On assembling the bed I found I was missing a few screws. I contacted there customer service department who were extra helpful and apologetic. They posted my screws to me which I received within 2 days. Excellent service all round I will recommend beds.co.uk to my friends and family. To future customers, I was a little put out off by the reviews but only had a small budget for a new bed. They were the best price so took a leap of faith. There service has been great.
I have waited all day for a delivery of a mattress and it didn't come! I got an email confirmation yesterday that it would be here and I have moved furniture around. Waste of time! The phone line is supposed to be open until 5.30 but it was switched off all day... is this even a really company? Do not order from these fraudsters!
Hello,
I have taken a look at your order and can see you were refunded in full. We are very sorry that your item did not arrive on the specified date, there was a delay with delivery due to unforseen circumstances.
I can assure you we are a legitimate company, and our phone lines are open.
Kind regards,
Terri
Delighted with the Ottoman small double bed, very easy to assemble and the recommended Mattress is extremely comfortable and well made with removable cover for machine washing. The price was the cheapest I found both online and in stores, the free delivery is a great saving too. Overall I am extremely pleased with my purchase and will definitely be using Beds.co.uk for future purchases.
We had ordered a bed through another company but were messed about with delivery days - so we came across beds.co.uk and found a cheaper alternative. It arrived on time, had better storage and is a much better product. We then went on to order our garden furniture which was equally easy to assemble and great value
I bought a double bed from their Ebay store. It was very well priced so was expecting ok quality but the bed that arrived was far better than that. Easily put together with simple instructions. Communication was excellent and it arrived in less than 48 hours. I would highly recommend. Thank you for a great service.
Bought a spring memory foam mattress, said it bounces back to shape, and good support, only had for two months and it's sagging and is not good if you suffer with a bad back. Beds.co.uk have now exchanged my mattress and the new one is much better. I have to say personally I will never buy a mattress online again as you never know what it is going to be like, will go into a shop so I can try it first from now on.
Hello,
I am surprised to hear your mattress is sagging, if you would be willing to send over an image via private message or provide your delivery postcode we can get this rectified as soon as possible.
Kind regards,
Terri
I bought my memory foam mattress to try a help with the pain I'd had in my shoulder for months, it was completely gone after one week of sleeping on it. The price was the best I could find anywhere. The delivery was fast and friendly. Really excellent experience overall!
Answer: Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U. K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri
Answer: You should be suspicious
Answer: Hello Carol W. Sorry for the late response. I can confirm the reviews we receive or service reviews and are not product reviews. We do offer a returns policy as advised in our Terms and Conditions, which allow customers to view the items before returning, but there are some provisions put in place.
Answer: Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.
Answer: Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.
Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
Hi there, Please can i take an order number or a delivery postal code please.