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Barrington

Overview

Barrington has a rating of 4.8 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Barrington most frequently mention customer service and many compliments. Barrington ranks 196th among Personalized Gifts sites.

service
7
value
8
shipping
7
returns
2
quality
8

Instant Feedback

5,740 reviews
How would you rate Barrington?
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South Carolina
1 review
0 helpful votes
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Great experience! They truly want feedback Nd want you to love their bags! Great experience all around!

Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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Received product
September 16, 2024

Thanks for the product delivered.
Nothing more to write.

Date of experience: September 16, 2024
South Carolina
1 review
0 helpful votes
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Hard to Order
December 26, 2023

I had a very difficult time putting in the order. The directions were not clear to me and the navigation between choices was iffy and sometimes impossible. If it had not been a much wanted Christmas gift for our granddaughter, I would have just gone somewhere else.

Date of experience: December 26, 2023
Netherlands
1 review
0 helpful votes
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Everything went well
December 22, 2021

There is a wide choice of small bags and I couldn't choose for a while)) The site works well and actually very easy to manage. The ordering process took a bit more time than I expected, there were some issues with money transactions. Nevertheless, the package arrived soon, without delay.

Date of experience: December 22, 2021
Texas
1 review
0 helpful votes
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Quality not as expected
May 17, 2023

I was a little disappointed in the quality of the item I ordered. It does not appear to be genuine leather. I also was not aware these items shipped from an international location.

Date of experience: May 17, 2023
Jessica E.
10 reviews
0 helpful votes
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I never received any shipping information for my purse. I happened to receive it the day I was going out of town. SO GLAD it came right before I left that evening, otherwise a porch pirate could have easily grabbed it. Unfortunately, packages are stolen from our porches all the time.

Date of experience: June 3, 2020
Kate G.
1 review
0 helpful votes
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Hi There, I love your products but it took me seven tries to get the bag I wanted into your shopping cart for some reason. Tried on two separate occasions thinking it could be my wifi but same error occurred.

Date of experience: September 14, 2019
Colleen I.
3 reviews
0 helpful votes
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Beautiful items but customization buttons are difficult to use especially on mobile. Would love updates to the 'design studio' to make user experience easier! I also feel as if these bags are overpriced to be manufactured in China, but I noticed on the blog a factory worker was featured so it makes me think that they do care about their factory workers and pay them fair wages. I would LOVE to see continued transparency on this and I would justify the cost of these items (which are good quality, but I can find similar for cheaper) if i knew the workers received fair wages.

Date of experience: June 18, 2019
Texas
1 review
0 helpful votes
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Somewhat disappointed
October 29, 2024

I have purchased many items from Barrington and I have also been gifted many items as well.
When the items arrive they are always perfect, this time they were not. The crossbody I purchased was mashed/squished and the leather had several deep scratches. I was told they were scratches from the cow hide, but these were different. The bag looked used. I expressed my concerns to Barrington, they did offer a return.

Date of experience: October 29, 2024
West Virginia
1 review
0 helpful votes
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Horrible shipment packing
July 24, 2024

Purchased a cosmetic kit for my birthday.
The item was thrown into a mailing envelope….no protective wrapping. Looked like an elephant had sat on it. The leather corners are wrinkled and crushed. I have polished them w leather polish and stuffed the kit w paper to revive. I own several Barrington products -this is the first time I have express careless packaging.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
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Travel bag
July 2, 2024

I absolutely love my Barrington travel bag. I love that the bag has a sleeve to attach to my suitcase. I wish Barrington sold a smaller bag with a sleeve for travel occasions.

Date of experience: July 2, 2024
Georgia
1 review
0 helpful votes
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He loves it!
April 6, 2024

I bought my husband his 1st one In 2016 and he's loved it. I recently bought his 2nd one, 8 years later, since that one had seen better days. He says it's the only wallet he'll ever have. It's compact enough yet still holds everything he needs. Great wallet, very well made!

Date of experience: April 6, 2024
Mississippi
1 review
0 helpful votes
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Nice Quality Bag
July 2, 2024

It did take a full 2 weeks to receive my bag. The bag looks great and is very functional. I'll likely order more from Barrington gifts in the future.

Date of experience: July 2, 2024
California
1 review
0 helpful votes
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Retired Patterns
April 14, 2024

So glad that the patterns by Emily were offered for the last time. I was able to order the beautiful pink flower pattern. I ordered the Sullivan tote this time instead of the Savannah tote. I wanted a smaller tote, but I sure miss the outside pocket for my cell phone like the Savannah has. Love my Barrington totes!

Date of experience: April 14, 2024
Oklahoma
2 reviews
0 helpful votes
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Love this tote
November 23, 2023

Had trouble finding the pattern on your website, but your customer service sent me a direct link by email, so I could order the beautifully-made Savannah zippered tote with such a fun Longhorn cattle print. Get compliments every time I carry it.

Date of experience: November 23, 2023
Colorado
1 review
0 helpful votes
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Exceeded expectations
March 26, 2023

I debated on monogram colors (red/pink) on blue Fireworks pattern and when it arrived it looked even better than expected! Also I like how the leather zipper panels fold down flush inside the bag when you're not using the zipper. Very clever product design.

Date of experience: March 26, 2023
Arizona
1 review
0 helpful votes
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Fantastic wallet!
January 5, 2024

I was looking for a slim wallet for my picky teenager. My brother has one of these and recommended it because he said it was very high quality. Ordered it and it arrived much faster than I expected AND looks great. The best part is that the teenager loves it and uses it since he no longer uses a phone case that holds his drivers license and credit card. Mom points!

Date of experience: January 5, 2024
California
1 review
0 helpful votes
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Second Purchase of Exact Bag
May 14, 2024

This order was a replacement for my first Barrington St Anne tote. I carried the original purse for years and it seemed like a good time to replace and take advantage of your sale. This time, I ordered with the zipper closure. Love that. I absolutely love these totes. The three pockets on one side and the large zipper compartment on the other really make this tote useful. I get more compliments and comments on this purse than anything I have ever owed. As a matter of fact, while at the bank, a man actually came up to me because he was a big game hunter and what to know about this purse in the axis deer print. He wanted to buy one for his wife! I'm a walking advertisement Barrington! Seriously, people of all races and different socioeconomic status stop me and ask about this purse. They are usually surprised that it's not real fur and I always tell them about your website and I'm sure to add that you are a local company out of Dallas. I have purchased the St Anne tote as gifts as well. Love it!

Date of experience: May 14, 2024
Cyprus
12 reviews
0 helpful votes
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"I'm thrilled with my Barrington handbag. The bag is well-made and detailed. My questions were answered quickly, and delivery was fast. The website and checkout were simple. I recommend Barrington for stylish, high-quality handbags."

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Above and beyond…
December 22, 2023

I lost my wallet in London. I loved it and wanted to replace it, but the pattern I wanted was no longer on the website. I contacted customer service and was told what to do in order to get the exact same wallet. Thank you for making it happen.

Date of experience: December 21, 2023