Back Market

I was 1900 miles from home screen died. Needed my phone so got it repaired. Will not connect to cell service Back Market will not honor the warranty since someone else worked on it. Phone less than 4 months year warranty useless BEWARE!

I was very skeptical of purchasing a phone, but elected to give it a go anyway. I am very happy that I did.

The phone I bought(A Samsung Galaxy Note 10+ in the "very good" condition category) arrived in excellent condition in good packaging. There were no scuffs or markings indicating it had ever been used. It was shipped promptly and I received a lot of actually useful emails from Back Market during the whole process, from guides on setting up the phone to general status updates letting me know where the phone was in terms of shipping.

The site has infused personality and humor throughout the whole thing, and its a pleasant shopping experience. I had a good feeling but was nervous, so I was sure to pick something in Excellent condition, and I looked at the reviews for the specific sellers that were selling things I wanted. But it worked out really well for me! I love this phone, and I think it'll last me a few years. It was fairly easy to set up too. My laptop is in bad shape, and I will look to Backmarket when I'm ready to replace it.

I came to back market to initially buy a iPad air 5th generation. Got the iPad air and paid with PayPal, it all went smoothly. I got my iPad in the amount of time they said and the condition was exactly as they described. Had another opportunity to buy another device from them, an iPhone 13 pro max. Same condition, same time, same quality. Will recommend this place every time.

I was skeptical of buying a refurbished device. If you have a trusted source it's a great opportunity but finding that source can be difficult. I've had a bad experiences in the past. Back Market is different. You get exactly what you ordered, if not better (cosmetically). I love my MacBook Pro. I did research to find the best the best model and then found that model on Back Market. It's been 6 months and I've had no issues with my device. I was even able to make monthly payments using Affirm. A total win! This is THE place for trusted refurbished devices!

I've bought three phones from them now and all three experiences have been excellent. My most recent purchase stands out as the most remarkable. The "good condition" phone I got was pristine - looks & acts 100% brand new - but cost less than half the current retail price. And while I was promised that it would be shipped within three days, I actually received it 2.5 days after I'd ordered it. I'll be getting my next phone from them too.

Referring my order a lot went wrong, I have given full address while purchasing the item unfortunately address was missing unit number, therefore ups was unable to deliver the item at my front door. We found the item after 12 hours by coincidence in front of another unit in our building that is so unprofessional and weird. Second issue I have ordered mint item there is a dent at he bottom of the computer. If we come to conclusion I will not refer to any of my friend or anybody your service thank you

I ordered an iPhone 11 Pro Max(in good condition) and it came 3 days later. It looked brand new, no scratches and the battery was 98%. I have been using the phone for two weeks now. It works perfectly well with no issues. Am very much satisfied with my iPhone. Thanks to back market.

I needed to replace an obsolete iphone. Back Market offered excellent refurbished phones. I was pleased with the website, the ability to look at different options and filter for my preferences. Once I chose my phone, it was easy to complete the purchase. The product I received was better than expected--really does look and feel new. Back Market followed-up in a friendly way at every step along the way.

I needed a new phone, can't stand the sales people at phone stores, and did not trust buying one from marketplace. I somehow found this wonderful site'BackMarket' and could not be happier. I found exactly what I wanted and needed for a very good price. They also have a 30 day satisfaction, and 1 year warranty, so I felt safe super fast shipping and consistent emails documenting the entire process. Really, they make you feel like family! Thank you very much

I purchased 4 iPhone XR's and was extremely impressed with all of them. My kids are truly enjoying them and we look forward to purchasing other items in the future! Thank you for delivering exactly what we purchased

My experience with backmarket has been great with the Samsung flip phone I got for my wife. It came in excellent condition as described. I have also ordered a S20 plus and ear buds that have not arrived but am expecting they will be good as well based on my initial experience.

I see number of negative reviews that seem to be more about how things are handled when they do go wrong. Which seems to vary based on which supplier you were dealing with.

So reviewing based on my experience to date which has been great. And I hope it stays that way but will update if not.

And no I was not offered a 12 warranty to provide my review. Apparently that is happening in some cases since one review showed that flyer.

Good luck everyone.

I have been waiting over a month to get a refund for an item that I returned. I keep getting the runaround from their employees. I will come back and update if they provide a resolution without me having to do a chargeback with my bank, but at this point it doesn't look like it. I would not do business with them again.

Broke phone got a refurbished pixel 3a from Back Market for $100 which is less than a new screen. Terrific tracking and great follow up. Good warranty. Ecologically sound. This is a great company on so many levels.

I am absolutely amazed by the quality in that price! Definitely will reorder, not going to buy new phones again.i bought 2 phones and 1 Mac, both are in excellent condition as described no visible scratches. The only thing is mac has some scratches which were at the bottom and really visible but i would given 5 star if that was not there.

On may 10th 2023 I purchase a phone back market said if any issue we will assist, that was a lie in fact the supervisor said I could call the cops to report them they were good with that. They protected the seller and not the customer even denying the claim after proof from Verizon wireless about stolen phone, they said have your credit card deal with it were doing nothing

These folks are well worth doing business with. After a phone toilet dunking, my 13 year old was in despair and I was hesitant to outfit him with another phone but Back Market's choices and guarantees were worth the gamble. A few days later the frown transformed into content... Thanks!