AW Bridal

I’m really picky when it comes to dresses, and I usually find it hard to find a dress that I can fall in love with at first sight, but this dress is truly the exception to this rule! At first, I wasn’t able to order it quickly because the website did not have my size, but once they did, they immediately contacted me. After I ordered the dress and it was delivered, I found that there was a problem with the stitching of the hemline, and I had to return the dress. A week later, I received the replacement, and it was perfect.

As a bridal wear distributor, I was trying out this company. Had bought several saches, of which only 1 was up to standard/quality, and hence had kept it and returned the rest. First of all, they had 'forgotten' to refund me a month later even though the customer service person had confirmed he'd done so. Even then, after the second time, there was quite a bit of hassle if getting the actual refund sorted again. It took more than 1.5 months for the amount to be returned. And when it did, it's less than the amount I had paid. So overall, including returns packaging I had paid a total of almost 30pounds for a sach that didn't even 'wow' as much as what I would have paid just in the shops for a cheaper price and with less hassle!
Never again. And not recommending to any of my buyers,

Ordered my dress. Got an email about tailoring it to my measurements. I said no thanks I need it by Oct 1. Today is 9/20. They immediately said no can do we need the time to tailor it so shall we refund you? I said no thanks - I need the dress in hand and I will tailor it. Then they said it will post Oct 15th - is that alright?! Hahahaha am I going crazy or is it them?…

DON'T WASTE YOUR MONEY- ordered plus sized mother- of - the bride/groom dress early in July 2020- they were supposed to custom size it- gave them specific measurements-as they requested within two hours of ordering they didn't alter this poorly made dress at all- fit terrible- way too big in top and too long- arrived too late to even attempt getting altered( more than a month late-came within a few days of wedding - delivered to my mailbox with one bag shoved into another- a total wrinkled mess- from WUHAN CHINA! Again no time to alter or even get a thousand wrinkles out- then they want a huge sum of money to ship back to China. In future
I will buy items made in the USA. EXTREMELY DISAPPOINTED

I have bought a few things from this company and they have all been great quality. My absolute favorite is their wedding hair clips, they are beautiful!

I ordered a bridesmaid dress prior to reading any reviews about AW Bridal. I started looking into reviews after getting a confirmation email and noticing that the grammar and wording was a bit odd for a customer service email. After reading some reviews, I was terrified that I'd wasted $100 on a horrible dress (if I even got it). It also took longer than expected to tailor my dress (that I didn't customize), and I wasn't getting any updates about it. BUT, my dress came today and I couldn't be happier despite my anxiety prior to its arrival! I ordered a standard size 2 and the tailoring was perfect. The dress was the perfect color, was made with quality material (and had an extra lining underneath), had the right amount of padding in the chest area, and looked exactly like the picture on the website. I can't speak to everyone's experience but my own personal experience was very positive with this brand! Although, I did pay for expedited shipping that said it would take 5-10 days to receive my order, and it ended up taking 13 days for it to arrive. Not sure if would've taken any longer if I had paid for expedited shipping. I also wasn't aware that the dress was being produced in China, so keep that in mind if you need a dress quickly.

Info about my order:
Dress: 'Guiro' bridesmaid dress
Color: Rust
Size: 2 (no custom tailoring) 33" bust, 26.5" waist, 36.5" waist, 58" hollow-to-hem
Shipped to southeast USA (not leaving the specific state because this is the internet & I don't trust y'all)

The quality of the dress is great, but make sure you order several months before your event. Also, be very careful with their sizing chart. I followed the sizing chart exactly and ordered a size 6, based on my measurements. The dress I received was entirely too big, so I contacted customer service to get a return started. They said that they would give me a $40 credit (my dress was $100 + $20 expedited shipping) to purchase another full priced dress, because they manufacture in China and returns can be tricky. Because the date of the wedding was approaching quickly, I just paid for another dress but one size smaller, size 4. The second dress I received is still way too big to even make alterations, and now there is not enough time before the wedding to purchase a 3rd dress from them. Although when following their measurement chart, it says I am a size 6. I actually would have needed to order a size 2 or even 0. Another one of the bridesmaids had the same issue, with her dress looking nothing like the photos online, having to make last minute alterations. Make sure you order several months in advance because the sizing is extremely off from their measurement guide and customer service isn't helpful at all about getting your money back to you, meaning you might have to order (and pay full price) 2 or 3 times, until you get one that works.

I ordered two dresses because I'm very insecure about trying dresses on and wanted to make sure that I chose a dress to feel confident in. Though I have my measurements, I wanted to see how it would fit. I got a passive aggressive email stating that I pick one OR (in all caps) get a refund because they would NOT refund one dress for "personal preference". Their return policy states NOTHING of this. It says they "suggest" not buying multiple dresses but nothing about returns of unworn dresses not being accepted because someone chose one over the other. They offered to customize the dress but if I didn't like it, that would make it ineligible for return! I thought the email was so rude and unprofessional of a company to ask me which exact one I want because they would ultimately reject my return if the other. I understand minimizing waste but you can't tell me that one dress essentially fits all body types. I emailed back explaining my reasoning while also quoting their own website and they decided to refund me. Lost money on a dress over shipping a second?!?! I am so upset and distraught that I have to find a new dress elsewhere. Terrible TERRIBLE experience.

This is my very first order through site, and I am totally and completely satisfied! The fit is great and so are the prices. I will definitely purchase again!

My daughter ordered a dress and is trying to return it and this company will not respond. She then canceled another order but they haven't responded. They have collected money for both dresses and won't return her money. They haven't even sent her information on how to return the first dress... VERY FRUSTRATING! Will be contacting the Better Business Bureau. She has tried calling, chatting and e-mailing them. NOT ONE RESPONSE! THIS IS YOUR WARNING... DO NOT ORDER FROM THIS COMPANY!

I brought an evening dress for my daughters wedding and got a Shock when I opened the parcel was so excited to see it, I can't believe they send me the Dress with texter 2 STAINS on both sides of the dress at the front the fit was very BAD the bra inside was not secure and the straps were 2 in too too long the dress was beautiful but everything else was very bad they refused to give me a Refund only got some money for dry cleaning not happy at all. Will not buy anything from online again the dress cost me $200 had to put it in the bin

My Baptism Blue blanket that I ordered is so beautiful for My baby. I love that you can Personalize it and it's Fleece material also it's nice and warm. Well made and would highly recommend.