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AW Bridal

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Georgia
1 review
2 helpful votes
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Return
September 2, 2022

Contacted them immediately upon receipt of my dress to advise it did not fit and needed to return for refund (within 4 days of getting the dress). First email wanted to confirm my measurements which it did based on what they supplied. Second email stated they would refund $20 but my order was $94. I replied I wanted the full information for return. Never heard back. Will not order from them again (this was for 09/2022).

Date of experience: September 2, 2022
Ohio
4 reviews
11 helpful votes
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I was told about the Topwedding.com webstore by a friend. I was looking for a dress for my teenage daughter's Christmas dance at her school, and we were not having any luck at all with the local malls and stores. But on this site enormous selection of gorgeous dresses are available, and in all different colors and sizes as well! My daughter finally chose a Taffeta mini dress for $84.99. I was very pleased with the free shipping they provided. Highly recommended!

Date of experience: March 3, 2015
New Jersey
1 review
1 helpful vote
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This is my first online purchase from topwedding.com. The dress is gorgeous! It does not even require any alteration.
It's clear that is not the most expensive dress, which I definitely would have preferred but for the price, it is an unbelievable deal. It makes me feel like a princess. It also shipped promptly and well packed. Thank you so much.

Date of experience: July 21, 2015
Pennsylvania
1 review
0 helpful votes
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I bought 2 dresses. The Dey Dress for my daughter and 1 for me (mother of Bride). Both are beautiful good quality. Returned the mother's dress because I didn't like how I looked in it. The return was easy, just email them for directions. It was a friendly exchange. Another bridesmaid custom ordered and her dress fit perfectly. We will use this company again in the future. Highly recommend

Date of experience: April 7, 2023
Massachusetts
1 review
0 helpful votes
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I've gotten hair pieces and a custom-measured dress here and both looked exactly like the photos. The dress managed to fit perfectly based on the instructions that were offered. I also got hoop earrings which were super cute and lightweight. There are cheaper options out there but I feel like what I've received is quality for it!

Date of experience: June 3, 2021
Bangladesh
1 review
15 helpful votes
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Ive dealt with this company twice in the course of the past year. I am a very happy customer. I was pleasantly surprised at the high quality of the exquisite material. The ease of this website is fantastic. The dress is a rust colored shiny creation with elbow length sleeves. The material is so smooth and fits like a glove. I feel amazing wearing it. I think it would be beneficial to have photographs of the dress in every color on offer, because it is hard to visualize how the correct will match my accessories.

Date of experience: October 18, 2014
New York
1 review
0 helpful votes
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As advertised
November 19, 2023

Dress arrived and was great quality and looked exactly like the photos online. Fit was great. Took a little while to get to me, but they were upfront about that.

Date of experience: November 17, 2023
South Carolina
1 review
16 helpful votes
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Think twice!
March 4, 2017

If you need a dress for an important event, think twice about ordering from a vendor who manufactures and ships from China. The "savings" in price can turn into a logistical nightmare if the item arrives and is not what you expected. You'll possibly end up needing alterations (if that's an option, depending on the problem), and there go any savings. If the item is unwearable, attempting to return it can be tricky and expensive, as well as a headache. I ordered from Top Wedding, but had problems that could not be fixed, so had to return dress and start over. Though customer service was responsive and courteous, I should have gone to a local store, where I could try items on, and know before I purchased that I had a dress I could wear.

Date of experience: March 4, 2017
Maryland
1 review
7 helpful votes
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Horrible customer service, horrible product-I will never use this company again. Ordered a dress in dark golden rod to wear to my daughter's wedding. Paid extra to be custom made in my size. Chest area 4 inches too small so I can't zip it-hips three inches too small so could not sit down even if the top fit. Bright shiny yellow under the golden rod sheer fabric gives the whole dress a green hue-and not a pretty green at that! Numerous emails with company, pictures showing that the dress was incorrectly made and incorrect color. Lots of back and forth with them insisting it fits when it clearly doesn't- finally received less than 1/2 of what I paid as a refund although their website says full refund if it was their error. Lots of headaches using this company! Goodwill gets this dress and I had to buy one off the rack at a local bridal shop in order to have a dress for the wedding.

Date of experience: July 30, 2015
Wisconsin
1 review
2 helpful votes
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I was having my bridesmaids order two different styles of dress so we can decide which style looks best on everyone and we would just return the other one. Their return policy clearly states that they accept returns for any standard size, but custom sized dresses cannot be returned. So my bridesmaids were going to be ordering standard sizing. Once one of them placed the order for both styles of dress, she received an email saying "I noticed you bought two types of dresses. Please pick one of the two if you are just going to be returning one of them. Our dresses are made to order." So we replied reminding them of their return policy (we would be paying return shipping anyways) and the fact that they ordered standard sizing. But said if they cannot honor their return policy then we will take our business elsewhere. They refunded the money the next day without further explanation as to why this was such a problem. I will never give them my business after this.

Date of experience: March 16, 2023
New York
1 review
9 helpful votes
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The items are too expensive for the quality you receive. My dress had a stitch job of a five year old. Seams were not finished and the material was coming out of the seams. The shoes were too small and they will not let me return them. It is by far the worst company ever. Do not waste your time or money with them. I give a zero star review. They only sell garbage.

Date of experience: March 27, 2015
Utah
3 reviews
5 helpful votes
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RELIABLE
September 15, 2015

Reliable and 100 percent satisfaction guaranteed your site is not only reliable but also provides best customer service ever. I appreciate their true efforts and commitments each time I place an order.

Date of experience: September 15, 2015
Massachusetts
1 review
1 helpful vote
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I ordered a sash for my Maid of Honor to wear. The product came within 2 weeks and it was gorgeous! Just as pictured. I Originally ordered an off white one but I got an email the next day from customer service that they were out and asked if I was interested in another color or product. I replied and within 24 hours my new product was shipped! Would highly recommend.

Date of experience: March 7, 2016
New York
1 review
2 helpful votes
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Refused return or exchange
June 8, 2023

The dress I ordered was poor quality and did not fit. When I asked for a refund or exchange they refused... stating it would cost too much and take to long. They then offered me 20 dollars to keep a dress that doesn't fit. I said no they settled on 35 dollars and it will take 3 weeks

Date of experience: June 8, 2023
South Dakota
1 review
15 helpful votes
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RIP OFF
July 30, 2017

Do not purchase from this place. Dress comes from China first of all. I tried contacting them by phone 38 times and 7 times by email and no one ever answered. I was concerned about the size I ordered since the other girls that ordered from here got dresses that didn't fit them. I had no choice to order from here since the bride's sister picked this... she evidently did not read the reviews! So today I receive my dress which I had put down my correct measurements for. From the waist up it is so tight I can barely breathe or move my arms. I'm stuck with this $90 dress because no time to exchange or return it. I am beyond pissed. I will try to get through the ceremony with it on, then off it goes into the garbage where it belongs!

Date of experience: July 29, 2017
Madagascar
2 reviews
12 helpful votes
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GORGEOUS hair piece! Slightly different from the picture and slightly smaller but I'm ok with it! It looks really good! Shipping was fast to France! The seller packed it nicely so it won't damage during shipping! Would recommend this seller for sure!
Very gorgeous garter! Exactly as shown in the picture! The thinner garter is entirely elastic, the larger one has a velcro attach so u can easily stretch it out! For 7$ I LOVE IT! Shipping was also lightning fast to France!

Date of experience: May 27, 2015
Canada
1 review
9 helpful votes
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Both my wedding dress and my bridesmaid dresses came from TopWedding. The prices are great and the service was fantastic. I received my own dress first and when I saw how beautiful and well-made it was, I decide to order my bridesmaids' dresses from TopWedding as well. Because I ordered more than one dress, the company custom fitted both dresses free of charge! They also worked with me to find a shipping option that wouldn't result in a surprise duty charge upon receipt. I love all three of the dresses and can't wait to show off my absolutely stunning wedding dress on my big day!

Date of experience: April 22, 2016
India
1 review
2 helpful votes
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I ordered three dresses so that I could have a selection to choose from. I tried all of them on and chose the one that I liked best. There was no problem with returning the other two dresses and receiving my refund. A suggestion would be to advise brides to order a size or two bigger than normal so that they can alter it to fit exactly right. I am very satisfied with the dress that I chose. It is well worth the money.

Date of experience: November 3, 2014
North Carolina
1 review
18 helpful votes
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I purchased a dress for my son's wedding@ top wedding. And the quality was extremely poor, side seams were not straight, it looked more like a nightgown than a dress. I sent in measurements, some were smaller than submitted and some were larger. I exchanged several emails with them. Finally got approval to return the dress, but they NEVER refunded my $$. Then they finally stopped responding to my emails. And you can't get them on the phone.

Date of experience: November 28, 2016
New Hampshire
1 review
11 helpful votes
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My dress was fantastic and it was only $127! Unbelievable! Why pay even hundreds of dollars? I was absolutely blown away by the quality and craftmanship of this dress! I am going to tell the world! Oh... they run fairly true to size... I would maybe order one size up... or your size IF you order a lace up. Better yet, just order it suited to your measurements for the extra $20.

Date of experience: August 25, 2016

Overview

AW Bridal has a rating of 4 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress and good quality. AW Bridal ranks 2nd among Wedding Planning sites.

service
62
value
56
shipping
57
returns
44
quality
54
This company does not typically respond to reviews
+32