AT&T

Absolutely terrible service and great at nickle and dimeing people. Absolutely terrible company. Any other service provider would be an upgrade.

I wanted to give them a ZERO star. Worst customer service ever. All Foreigners. On ph. For HOURS! BS!

This is the worst company ever I advise no one to get service here customer service sucks phone service sucks

Miquel and Kevin thank you for the great customer service and help me with the issue with my bill. Keep up the great work guys and thank you again.

I spent two hours on the phone with AT&T representatives, today. They could not understand me, and I could not understand them.

Very bad service the internet is too slow att is not good company anymore since the bought cricket
Att is the worst company on phone internet

This is the worst internet service ever the speed is non existent and the coverage is few and far between.

Terrible customer service, terrible rates, and terrible service. Would not recommend to anyone. Run, don't walk.

I purchased a cell phone at the AT&T store in Santee. I was told the cell phone would be delivered to my home. I informed the sale rep that I was still going to be at work at the time of delivery. I asked her if that would be a problem. She told me it would not and that they would just drop it off.

The next day the delivery did come and was asking for me with a valid identification. I was pretty upset at that moment because its exactly what I had asked the sales rep the day before. I contact the store and spoke to the manager.

I quickly learned he was going to be of no help. I explained my situation and he informed he would speak to the associate. Which was fine. Training your employees to be more clear is fine but how is that helping my current situation. He informed me I could just add my boyfriend to the account and the delivery could give it to him. I explained to him I was currently at work and did not know how to add him. Already frustrated with the entire situation the manager became very unprofessional. His words "We have been on the phone 8 minutes we could have finished this 2 minutes ago". So that is how we speak to customers. I asked for his name we he provided and told me he did not have to give me his last name. Which was fine I already knew I was no longer going to continue by business nor recommend anyone to his store.

The delivery driver was able to get me the phone the same day. I appreciate her service. The next day I went to AT&T in person. Absolutely was pleased with customer service. He was so quick I didn't even realize he was finished with my request. Great customer service. The Santee manager could learn a lot from this gentlemen. If I didn't need my phone I would have returned it and purchased at the 5658 Mission Center Road Suite 301.

I got what I needed from this company. I appreciate the help I got from this company! There were some problems.

At&t is the best store to go to if I were y'all I would go to at&t thanks to angie go to at&t right now and get angie.

An acquaintance had paid me cash to pay his phone bill with my card a few times. We had a routine that ensured safety and trustworthiness for both of us. I would not save my card info in the account and left a message with AT&T notes that it should only be used when manually inputted by the customer. Let me just emphasize that we were thorough and we both know for fact that neither of us did anything wrong.

One time after payment I saw on my bank statement that AT&T had double-charged me. I know it was a double charge because it was the exact same amount with change and happened at the same time, 1AM.

I called them only 2 days after the transaction when I had noticed this and explained the situation. They said it should not take more than 48 hours to refund me. I look back a week later and the charge had not returned, so I called again.

This time they said there was nothing to refund because they used the money. I asked them why they would use my money instead of giving it back to me, and they just said "I don't know, it was just used." I insisted to speak to a manager and file a fraud complaint that their company had stole from me, but they kept saying they weren't allowed to speak to a manager. I was passed around to a few low level employees where nobody had any power so they could bull$#*! with me as if they were actually getting me to someone in power.

I could not even have them leave a complaint that I would never shop with them and would recommend everyone against AT&T. I have an amazing phone company with the cheapest most innovative technology and service around called Republic Wireless. I worked at Best Buy for a year. I told AT&T that they would potentially lose HUNDREDS of customers because of me. I routinely told this story in warning to others again and again and it made a real impact.

AT&T stole from me. I could have sued them in small claims court (it was under $250 thankfully). Let that sink into your head real good. A company committed FRAUD and none of their employees cared to have the courage to actually help me. I say courage because I worked in customer service 3 years and I damn well have the courage to do the right thing.

To Lies too many to type in here too many agents tell different stories 329 hours talking to agents everyday.

Still upset how I was bait and switched almost two years ago. When my contract is up you will lose me forever as a customer.

The worst. Plain and simple. The worst. Plain and simple. The worst. Plain and simple. The worst. Plain and simple.

My wife has had a Ma Bell/AT&T landline service account for 60 years and she has always paid by check. She has never had occasion to set up an online account for logging in and monitoring the account until this August 2022 when storm rain damaged the buried landline. Service was finally reconnected after 2.5 months and during our conversation with AT&T about closing the work order we were informed that AT&T was going to stop landline service and we had to cancel the service or switch to fiber optic.The back history is that her AT&T service had always been active during power outages so she decided to keep the service and she assumed that would not change. We were assured by AT&T that we would not be charged for the 2.5 months of no service. But the bills were sent to us for September and October.
A technician came a week later and changed the landline to fiber optic. I asked him if the service would be affected by a power outage and he said that it would go dead. That reply triggered a whole day of talking with several customer service associates and being transferred several times. They had signed us up for Internet which we did not request nor want plus home phone which we wanted. By day's end the account and service was cancelled and the hardware will be removed the next day. When the technician completed the fiber optic installation he gave me a slip of paper with the account login which I used to set up the account management but there was a glaring defect in the site software. The site responded properly to the new user ID and password but all account navigation buttons did not respond. Tech assistance was not able to help to correct the problem.