AT&T

The telecommunications behemoth it at it again with their shenanigans. Their trying not wanting to maintain the copper landlines, so the CPUC granted their wish by allowing them to abandon the old tip and ring copper lines. They no longer want to be the COLR (Carrier of last resort) so they appealed to the state and got their wish granted. Some of these public "servants" on the utility commission are ex ATT execs, so they go through the motions and want they want is usually granted, i.e. Hike in phone bills. The service in my neighborhood was down on 1-21-24. ATT stated it was an area wide "outage" and they sent text messages to customers that stated "our technicians are working on the problem and we should have it repaired by this date." That "date" came and left. I called customer "service", they said they're still working on the problem and that they should have it fixed by 1/25/24 in a text. I talked to them over the phone and discovered that they were upgrading the lines from copper to fiber and all phone lines will be converted to VOIP. First it was and "outage" bumped up to an "upgrade". I received a letter from ATT seeking a permission to absolve themselves from the COLR. The process was a formality and the ATT began shutting down the network without prior notification to their subscribers. As of this writing, service is still down. ATT did not notify customers months in advance of this impending network shutdown. It was sloppily and unprofessionally handled by them by leaving thousands of customers stranded without phone or internet service. They lied in the process by calling it in an "outage" when in reality it was an unannounced network upgrade. According to a phone conversation I had with them on 1-26-27, service won't be restored until 2-29-24. Adding insult to injury, they had the nerve to send me a bill for February. No ATT, I'm not paying you for service I didn't get and I advise anyone in this same position with these criminals to call them up and demand a credit your entitled to it under the law. I used my mobile phone to communicate with them from service by a different carrier. The federal government needs to break up ATT again into baby bells so the consumer can have a better choice.

Every department and every employee gives a different answer, OR, they don't know all the information and details they should in order to give an accurate and CORRECT answer. The information varies from each person and department, I'm told one thing, then another by a different employee. Didn't apply my paperless discount for over a year, told me they couldn't find the date I switched even though my account clearly states I'm paperless. Was told I would receive 25% military discount but hadn't. I called and was told my bill had to be in my son's name and go on line to do so. I went on line was told I couldn't do that on line had to call. I called and was told I couldn't switch I had to debundle my account, pay MORE for my internet because if I debundled it the price would increase, THEN I could switch the cell portion into my son's name and we'd receive the family military discount.
Utter BS. 1 year later, 3 hours on the phone. 4 different employees, 1 manager and NO resolve and ALL gave different information. I don't care about the piddly cents. I care about getting what I'M TOLD I'll receive. I upgraded to a higher bundle because I was told we would receive the 25% discount with my son being on the account. Now that's not possible and now I'm paying almost $400/month for services.
I don't appreciate companies with no integrity.

You no good for no one i hate you you can't fix nothing but take our money you saw me coming and kicked my $#*! i will not tell anyone to be with at&t

AT&T at barbourville Kentucky great store! I love my iPhone 13, thanks Arizona for a great customer service!
Thanks for recommending the accessories.

I've never had a cell service where it has outages for hours on end. I'm switching providers ASAP. N

The social media department of At&t reached out to me and the gave me a full credit of $800 for the new phone.

I'm satisfied now.

Worse company ever for everything please please please never use them if you want to keep your sanity.

Randall Stephenson, AT&T CEO - I have been calling AT&T since November
25th regarding a cable & telephone line that is down on the left side
Of the house barely touching the lawn. I consider this a hazardous as
Well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my
Time on that day but again today for another 20 minutes by not
Transferring me to someone in the US despite my four requests in this
One conversation. I had to actually do research to find a telephone
Number to connect with a local office, which by the way is a big waste
Of my time. I understand you are thrilled that you are saving so much
Money by outsourcing all our jobs to the Phillippines for $333 USD per
Month, (I pay for 3 months of her salary hmm) but if you cannot find a
Way to provide a US repair number on my bill in the future as well as
To have someone repair the cable line on the left side of the house and
The cable line on the right side of the house by the end of business
Today, then I will be forced to quit AT&T which in my eyes today is no
Longer an American Corporation but a third world corporation. The
Telephone number is *******812. Today is December 1,2014

Be careful with this company the customer service team is liar all the time. I have many problems with them with the internet and bill

They charged me improperly and now I am spending hours to try to get THEIR ERROR fixed. Unreliable, and they don't care for their customers' time and money.

Dear AT&T Customer Service,

I am writing to express my extreme dissatisfaction with the recent service call that was set up for my home internet service. Not only was the service call a complete waste of my time, but I also feel that I was grossly overcharged for a service that was not even performed at my house.

When the technician arrived at my home, he informed me that the issue with my internet was due to faulty wiring outside. He then proceeded to perform some work on the wiring, find out that a screwed was loose, which he claimed would fix the problem. However, shortly after he left, I noticed that my internet was still not working properly.

Upon further investigation, I discovered that the real issue was due to the wiring not being screwed properly on AT&T's end. This means that I was charged for a service that was not actually necessary, and the problem was not even fixed in the first place.

I am extremely disappointed with the level of service that I received from AT&T, and I feel that I have been a victim of fraud. Not only was I overcharged for a service that was not even performed at my house, but I also had to spend additional time and money to fix the charges.

Customer service told me that they can't remove the charge but they would remove 1/2 of the charge off one time only courtesy, I even got more upset for the fact that they think they were doing me a favor for a service they never performed at my place, and the charges that were wrongfully applied to my account.

In addition, I would like to rate my experience with AT&T's customer service as extremely poor. I would not recommend AT&T to anyone based on my recent experience.

They cant make up their minds -- every month its a different amont on bill
Stay away from att - they lie - they cheat

Very bad company. Such liars, bad wifi, increase in money. Very poor signal and I don't recommend people joining this company

Worst phone company. They lie about cost. They give out faulty phones. They don't care about the customer one bit. Run.