The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient!
Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so.

Love the quality of the clothes... always bought from the store before pandemic. Just tried online and I must say I'm a little disappointed. The first one... packaging was not ripped open a little bit. And now... just when I thought I'll receive the remaining items in the mail today... they only got one of the four items right. I got better delivery experiences from other stores... from cheaper stores even. Hopefully I get my items right... will find out tomorrow but what an inconvenience...

Purchased a $92 dress. Returned it within 24 hours of it arriving at my house. I tracked my return via UPS and it has been sitting at their warehouse for weeks without being processed. When I call they keep pushing the date back that I should call yet again and maybe they will give me the refund I am owed. NEVER shopping with Athleta again.

I was so excited to receive my first purchase after seeing amazing products via Athleta's marketing campaign on Facebook. What I received was vastly different and disappointing. I ordered bathing suit bottoms and two bathing suit tops. One doubled as a sports shirt.
The bathing suit bottoms had two hairs stuck to a sticker in the crotch of the bathing suit. One of the tops had what looked like deodorant all over the armpit and cup area. The third top was completely wrinkled up twisted. All the items looked like they were thrown into a bag. This is a huge disconnect with management/leadership.

During Athleta's Labor Day sale I spent a lot of time on their site, placed an order, and was thrilled with the discount. Over a week of waiting, I finally received an email saying my order was cancelled. I called to ask why - and was told that PayPal had rejected payment. This didn't make sense to me (I had an approval code from PayPal) so I verified with PayPal that they had accepted the order a d Athlete had placed the refund. Obviously, Athlete cancelled my order for other reason, but was not honest with me. I wanted to reorder with Athleta but was told all of my items were sold out. I am not happy. They offered a 25% coupon and never sent it. I called back and now they are offering me only 20%...

I bought some pants online from Athleta. They were too short (a common problem for me). Figuring out how to return them (no invoice in the package or instructions in the email) took an insanely long amount of time. I finally called their customer service (haha) number and spoke to a nice woman with a Spanish accent. She told me I'd get my money back in ~5 days if I took the package to Staples (that's an office supply company, which makes no sense.) I said I'd stick with taking it to UPS (an actual parcel service company). She told me it will take ~15 days for my refund to process if I use UPS. They plan to keep their sticky little corporate fingers on my money as long as they can. Ugh! Making it difficult and expensive to return items is terrible policy. They have lost my business.

I like the product and the girls in the store were nice. That being said, I had to make a couple of returns to two different cards and it takes FOREVER to get a refund. This is not acceptable to me in a time when everything is computerized and super fast. (Like when they take the money OUT of your account, or charge on your credit card) This is enough to turn me off from this business. There are a plenty of places where you can purchase this type of clothing.

I bought the Trekkie North Jogger to wear on a trip to Kentucky's Bourbon Trail. I liked the color, and the fit was close enough. I am very hard to fit because I am 5'1, weigh 113, and have straight hips, but I don't have the small waist of my youth. Anyway, these pants stretched out after a couple of hours, and they wrinkled. I don't know why these pants get such good reviews.

Returned a large online petite order Jan 30. The skus' were mislabelled and caused confusion. Finally resolved but the young clerk just turned away after we were finished, never apologized for the problem, never asked if she could help me find something else. A real downer and not a smile the whole time.

Not only did it take nearly a month for it to arrive, alongside that it took 2 weeks for someone to even respond when I'm asking for follow up.
But when it finally does arrive its scribbled all over?! How is this acceptable?!

Literally got leggings with marker all over them! ₩

My experience other than buying these item has been the absolute worst amongst any companies I've ordered through before.

I want this FIXED.
Won't let me upload a photo because it's too large
I've already posted on trust pilot as well.

I am beyond disappointed in the customer service I have received from Athleta. I made the mistake of sending a pair of leggings in the mail to be returned that I had purchased in the store. I found out you cannot return items through the mail that you purchased in the store (which is completely stupid). Athleta DID NOT credit my card for the return nor send the item back to me. This company literally stole $100 from me. I have called 3x and spent approximately 1.5 hours on the phone with customer service, which provided absolutely no help. I will never shop at Athleta, Gap or Banana Republic again! Don't waste your hard earned money on these companies, as they don't give a sh*+ about customer service!

Recently I purchased an item that was sent to me with a hole in it. I returned it to the store and ordered another one online. Both packages were ridiculously sloppy. The item was a $79 woman's top that was thrown in a bag both times with no care or consideration at all. I have to iron this in order to give it as a gift. This item was full price, no discount had been offered during the time I ordered it. But even if there was, this is inexcusable. Missed opportunity to impress! With so many customers shopping online this holiday season, why wouldn't Athleta package their items with quality and class?! Never ordering online from this site again!

For years, there were only for smaller ladies and now all of a sudden they want to be inclusive? The brand does not listen to their customers. If you go into any of their NY stores, hordes of customers have asked for them to bring back their low rise/ low waisted leggings that would always sell out and the store managers confirm this fact but the powers that be, just follow their own tune and watch these customers go to No Bull and others. If you want great low rise leggings you have good choices since Athleta feels those customers do not matter any longer! Other companies are seeing the need except fir Athleta who was the leader in great tights until the change

Do not order a gift card from Athleta. I ordered a hefty one as a gift for my daughter-in-law. The confirmation for it arrived and I assumed the card was on its way. Three weeks later (3 weeks!) I learned that indeed no card had been sent and when I called I was given 4 explanations, none of which made sense. I was NEVER notified that the card was not sent, so their records showed. A very weak apology was all I was offered. That company is off my list forever.

After I received an email like my visa card "looks like fraud to them" which is totally nonsense; I had to call them to verify my info and they switch me from one agent to another to verify my info again. Why? It was an annoying experience with an unprofessional customer team. I decided not to continue with this order and spend my $300 with Spanx. Much better experience! Goodbye atleta, never again!

My brother sent me a $250 gift card. I do not have a local store. I needed to return 2 tops for a smaller size. Now remember... a gift card means they already have the cash... I was told I needed to send it back, wait 15 days to process, then WAIT for a new gift card to be issued and snail mailed back to me. Of course the tops are now out of stock. This is piracy. I should have been able to do an exchange at time of return like every other high end online store. NEVER give a gift card from this outfit.