1. The item I purchased is nothing like the picture. It is a totally different (very ugly, bright gold) color.
2. When i requested a return, they offered instead to pay me 15% of what I paid instead because "the return facility is in china and i will be responsible for any extra fees and shipping costs".
3. When I purchased the item it said nothing about the company's location in china. I would not have ordered if i had known.
4. When i went on the site to write a review i was told the review function was not working and i could not leave one.
5. Their prices are not even that good to warrant the risk of ordering this way!
I ordered three items. I have received two so far two items which are total and complete knock offs. I love the items I see online but what you get is a crap copy cat knock off made from cheap material. I have looked and cannot locate where they disclose this and I can say I will never buy anything from them again. SO disappointed. The prices don't make it worth the hassle so whatever I will use them but Buyer Beware. These reviews are here to let you know what we have already experienced. So if your heart is set on the same look, colors, and material as what you see, then don't buy it. This is cheap cheap stuff.
Sorry for all inconvenience.
We will try our best to improve it.
The third one was cancelled and refund was issued.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I love shopping for clothes at these boutiques on the web, it's always awesome! Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.
We bought some shirts here with my sister on the internet, they arrived very well. I always follow good offers and fashion advice, recommendations, when it comes to needing an event it saves a lot of time.
Ordered $140 of clothing. Very first purchase. Still haven't received items. The tracking numbers that they provided are invalid. Unable to speak to anyone via phone to get a status update. Very poor customer service. Will not order from this company again.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered in April, received in Sept after trying to cancel several times because of their delays. No response from them until I filed a dispute with PayPal, then they lied. Stay away from this merchant.
T-shirt sizes run much smaller than usual. Looked cute online, Llamast'ay 6 Feet Away. Shrunk even when washed in cold water. See pic of unwashed black size L on under washed green L. Length greatly shrunk. Shipping fees high, 4 weeks to receive. Didn't know was coming from China, no mention on website. I don't expect return/exchange will be possible.
You can make returns without problem! That's the best part considering that most websites take weeks and I receive my order within 10 days on average with free shipping (I do it at least once a week).
I was very reluctant to purchase anything from this company but got lured in by the beautiful clothes. Huge mistake. I order two sizes larger and it would barely fit a teenager. Cheap flimsy clothing! I think they also have another company out there with a similar name. Run like your life depended on it!
As title shows, there were problems with the sleeves; Asian sizing is not so good for older American women, whose arms tend to be "flabby" unless they've worked out forever.
I would've been bett to take your 25% refund versus paying for customs, at 80% the cost of the order.
I am very happy with my online purchase here. Excellent purchase process and delivery times. I will definitely buy again because they have great clothing at competitive prices. Thanks for making everything so easy, well done.
Very satisfied with the entire online transaction from start to finish. My new blouse and skirt were well wrapped, they arrived in perfect condition. Communication was very good, I would definitely buy from this website again.
Even with the current delays, this online boutique managed to get my order delivered quickly. My favorite shirt arrived safely. Communication was clear and objective. Thanks, keeping me updated meant a lot.
Ideal for ordering clothes! The perfect place to do all my clothing purchases! Everything on this site is easy and convenient. Making fashion easily accessible no matter where you are, all over the world. Thanks!
I love the range of products in this boutique, the discounts are incredible from accessories to dresses, it's a complete dream for online shopper girls! It also helps me get that perfect gift for friends and family.
Very good service. Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.
Bought three pair of pants. Two were wearable and the third pair absolutely exploded into a four way rip, when I sat down. Material is so thin and see through. Nothing to do about it, company in China. I'll move on.
Great styles to choose from and the site is very Easy to use. Love the shear amount of items available.
I ordered 1 item Over a month ago and I still have not received it. They are certainly quick to take your money but in no hurry to mail you what you paid for! If the delivery time represents the quality of the product, then I might as well count on more disappointment. I will never order from this site again. Amazon, all I can say is Lesson learned!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Great quality clothes and super fast shipping! When I needed help, the lovely Caitlin helped me very quickly without drama. I can't wait to keep shopping at this online clothing store for future events :)
With clothes from this online boutique you do not see other people dressed like you, you always receive good comments about what you are wearing, I have been a client for years, the opinions of clients seem very useful to me.
Overview
Anniecloth has a rating of 3.4 stars from 5,201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service and good quality. Anniecloth ranks 19th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
Sorry that you are not satisfied with the items and our service. It would be much helpful that if you can provide your order order so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com