The CEO and staff of the company displayed a clear lack of professional conduct and etiquette, consistently exhibiting rude and impatient behavior toward both customers and colleagues. Not only were they unhelpful in their interactions, but they also seemed to lack the basic customer service skills that are essential for any successful business.

The current leadership of this company needs tons of improvements. Most of the managers don't seem supportive at all, and they never provide guidance or resources needed by the employees. Another problem is that they're very demanding and have high expectations despite not providing any support to the employees. The management needs new faces.

Announcement! You guys need to watch out whenever purchased from Anne Fontaine store in Valley Fair or any other else where with any item, You should not and never had a change to return in a minutes as soon they print out received. They policies is exchange or credits only, and they clothes or dress is quality and very expensive but I had never see any store policy as like them. Also, No prices tag or new supplies in store, only display, so they can make any prices as soon you like and you don't have a change to return in a minutes.

Actually, I used to be purchased they cloths but never attention on received and never return at all, til last two days I purchased 1 item gift to my sister and total $ 950+ thereafter; she does not wanted it then I brought it back to store yesterday for return. Finally, lady name Anne not allow to return then mentioned they policy.

Please attention! Not too late to do like my mistake.

These people have the worst customer service team that will fake smiles and attend to you easily if you are buying something. When it comes to returns, the same people have an awful attitude. They would do everything they could to avoid a return. They would also be rude and disrespectful for no reason. It was ridiculous!

I live in Madison and like to support the neighborhood boutiques. I went to Anne Fontaine. I believe the woman who is there is the owner. I have never in my life met such a rude lady. I would never make a purchase from here if that was the last store standing. A word of advice, learn how to treat customers and neighbors with kindness and manners.

You can tell their pieces were copies from other brands and I couldn't believe how they're able to operate like that! There's no integrity in their designs, they're fake and very unethical. I'd feel awful buying their products.

The combination of mediocre pay and awful management is a terrible one. The leadership is poor, so the employees have to work in a stressful and inefficient work environment. The mediocre pay is also made horrible because the environment isn't good. I honestly don't see anything desirable in this company. I would recommend you avoid it and work somewhere else.

It's a very messy company with messy management and a chaotic work atmosphere. Working here means expecting the unexpected. The workload is very inconsistent. There are days when you'll have so much to do that taking a break will make you feel guilty, and there are days when you'll have so much time that you'll feel guilty wasting a lot of it.

Discovered this designer a year ago and have shopped at their Greenwich store when in the US. Between my husband and I, we have bought thousands of $$ from them and had formed a relationship with the shop manager who is now gone, via phone and email. Since I'm in Canada, she would send me pieces and I would return for refund or exchange what did not fit. She gave great customer service. The problem starts when I returned 2 pieces to the store for a refund. She was there long enough to send the 2 pieces to their warehouse (I have an email confirmation from the manager), and shortly after she left the store. That was in June 2019. I still don't have a refund though I have been following up regularly and now I'm being told by the new store manager that the warehouse has not received the pieces and the former manager was not following procedures. It seems that I won't get my refund until the warehouse finds the 2 pieces their former store manager sent them. Looks like I am being held responsible for the loss of the package sent from their shop to their warehouse. But yet, I purchased those items from their Greenwich store via their store manager, and not via their web service. It only makes sense that the store would issue me a refund once they got the return (like every other store we deal with). At the very least a credit note?

The return policy's a joke! I bet management made it frustrating and stressful for customers so we won't go through the return!

The sales associates were not only knowledgeable but also incredibly helpful in selecting the perfect dress for my special occasion. The store boasts an impressive selection of women's clothing, all of which are of outstanding quality. My discovery of Anne Fontaine has been a delight, and I would wholeheartedly recommend it to anyone in search of quality women's apparel.

The staff at Anne Fontaine seem to understand my style preferences perfectly, making each visit a great experience. The brand offers exceptional value, with each piece feeling like a unique work of art. Wearing Anne Fontaine gives me confidence, knowing that my outfit will stand out and not be just another common choice.

Upon my arrival, I was warmly greeted by a proficient and amicable team who displayed remarkable customer service. They assisted me in locating the ideal attire for a forthcoming occasion, extending valuable recommendations and insights to ensure I made the most suitable selections.

Anne Fontaine is a favorite of mine, and every visit to their store is always a delightful experience. Their clothing collection consistently impresses me. When I'm on the lookout for top-notch fashion deals, they're my first stop.

I've been shopping with them for over a year now. The website is easy to use. They give you a tracking number to track your order. I contacted them when a shirt I really liked had already sold out and they helped me to get it shortly afterwards. Very supportive and responsive customer service folks.

I am thoroughly impressed by the intricate detail and craftsmanship in their designs. They were not only knowledgeable and friendly but also went the extra mile to assist me in selecting the ideal outfit for an upcoming event. I highly recommend it.

The craftsmanship of the designs surprised me during my recent visit to one of their establishments. It was amazing how well the store employees served customers. They helped me choose the perfect clothing for an impending event and did so with great knowledge and courtesy. They come highly recommended.

I found the staff to be both welcoming and supportive during my visit. They assisted me without making me feel any pressure to make a purchase. The manager on duty was particularly fantastic, offering courteous and excellent help in choosing my clothes.

Such a wonderful and warm customer service. I've been coming here for years and I always leave happy. I got to know the staff well and it's nice that they always remember my preferences. I just love how I give them an idea of what I want and they would come back with different choices.

I live in Canada, and I have used the option of international orders to purchase my favorite pieces on their website. Never had a single problem with shipping. The fees are reasonable, and they also have a return policy.