AmourFeelReviews 1,414

Dear Tom,

Thank you so much for this review.

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

We’re here for you anytime. Please feel free to contact us via support@amourfeel.com in case of any questions.

Kind Regards,
Amourfeel Customer Support

Dear Carlo,

Thank you for the review.

We are a safe company, we do our best to prevent scam activity from the members' side and in case of some situations we always investigate and take measures.

If you have any specific issues with members please let us know, and we will check it for you.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website. Pay attention, that the Internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other members.

Please, note, that it is up to every member to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted member decides for themselves when they are ready to move forward.

We’re here for you anytime. Please feel free to contact us via support@AmourFeel.com in case of any questions.

Kind Regards,
AmourFeel Customer Support

Dear Barry,

Thanks a lot for submitting your feedback!

We would like to inform you that we do not overcharge our members, so members pay only for the services that they use. Also, please take a note that all prices on the services are located in the FAQ section and on the tab "Credits". So the users can check them before making the payments.

Should you have any additional questions, please contact us via support@amourfeel.com email at any time.

Best regards,
Amourfeel Customer Support

Dear Russ,

Thank you for bringing this to our attention!

Could you please be so kind as to provide us with your email or profile ID so we can check your account state of affairs from our end?

Also, may we please know where you have submitted your contact details? Was it on the website properties?

We have never scammed anyone and we review every complaint individually. From our side, we do not tolerate scam.

To review your situation individually we are waiting for your inquiry at support@amourfeel.com

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
AmourFeel Customer Support

Dear Claus,

You can exchange contacts with your friend in any convenient way, in chat or in a letter. Please, note, that it is up to every member to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted member decides for themselves when they are ready to move forward.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.

We’re here for you anytime. If someone doesn't seem real to you or behaves suspiciously as you might think, you can always share this with our 24/7 Customer Support. We will immediately review any situation that happened.

Please feel free to contact us via support@AmourFeel.com in case of any questions.

Kind Regards,
AmourFeel Customer Support

Dear Chris,

Thanks a lot for submitting your feedback!

It is a regret for us to hear your negative review. Meanwhile, we would like inform you that all of our validated members are real and verified.

It is true, that validated members' profiles are verified twice. Firstly, our Regional Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives his/her consent to use our Website. The second step of verification procedure is held by our Moderation Team after the Regional Partner creates a new member’s profile. In order to verify the member’s identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding the ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or the member's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

It is a real life. Every member communicates the way he/she is used to in real life. We cannot and shall not control who they can like or not. They are here to communicate with other members, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions, and they are free to do so. But if you have any complaints about the behavior of certain member, please let us know.

Should you have any additional questions, please contact us via support@amourfeel.com email at any time.

Best regards,
Amourfeel Customer Support

Dear Vicky,

Your feedback helps us to improve our service and it means a lot to us!

Please note that there are various services with different costs, sending chat messages costs 2 credits per minute, however, you are able to send plenty of messages within each minute to convey your thoughts to other users without limitations, thus you are not being charged for each particular message. If you do not find this specific feature suitable for you, it is possible to continue communication in the mail section as an alternative, thus you can compose large letters to communicate with your friends without spending credits per minute. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

It should be noted that you are not being charged for receiving or reading chat messages, for example, you may send all the messages you wish within each minute, then you may wait for a response without sending more messages and continue communication once you receive a reply. Thus, you may use this feature effectively as sometimes it indeed may take time for other users to write back.

Please feel free to reach us via Support@AmourFeel.com at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Kind regards,
AmourFeel Customer Support

Dear Pal,

Thank you for your feedback. We always consider any suggestions from our customers!

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

Also, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses.

We are improving our platform to make it more convenient for you to communicate with the members as long as possible. We have big plans to develop our project and our team tries to come up with the best new features to help you avoid any difficulties in communication with your penfriends. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Please note that we do not hire members or pay them. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.

Kindly note that it is not prohibited to share your personal contacts on the website. Pay attention, that the Internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other members. It is up to every member to decide whether to share them or not, as the website provides a safer and more secure space for communication. Every member decides for themselves when they are ready to move forward.

Do not hesitate to contact our customer service department if you require any further assistance via support@amourfeel.com

Warm Regards,
AmourFeel Customer Support

Dear Daniel,

Thank you for submitting a review of our platform! I hope you have a good time.

I completely understand that chatting with someone online may raise doubts from time to time. From our side, we have done everything to make the platform safe.

We are building a secure platform where we try to make sure the person on the other side of the screen is real and interested in communication. To do so, we have arranged communication with Regional Partners worldwide so they could assist with the registration of the members from their countries. Passing the verification in person is more trustworthy since the member will be interviewed eye to eye.

We will be glad to assist you in case of any additional questions. Please contact us via support@amourfeel.com if any assistance is needed.

Respectfully,
AmourFeel Customer Support

Dear Michael,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@amourfeel.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
AmourFeel Support Team

Dear Damien,

Thank you for taking the time to leave your feedback.

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@amourfeel.com and we will check the case.

Moreover, no one is forcing you to spend money on the website as we have many free options.

Further on, you can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@amourfeel.com in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Best Regards,
Support Team AmourFeel