AmourFeel

Dear Tony,

Thank you for leaving feedback!
We are glad that you enjoy communicating with other members on our website!

Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, we cannot promise anything about marriage or coming to another country, however, we would be very pleased to hear if your relationship taking that direction.

Have a great time!

Best Regards,
Support Team AmourFeel

Dear Chris,

Thank you for leaving feedback!
We are glad that you enjoy communicating with other members on our website!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@amourfeel.com in order to learn the details.

Have a great time!

Best Regards,
Support Team AmourFeel

Dear Oshien,

We appreciate you help us to improve the website, thank you for your suggestion, we are always glad to hear new ideas.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info.

Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

We’re here for you anytime.

Please feel free to contact us via support@AmourFeel.com in case of any questions.

Kind Regards,
AmourFeel Customer Support

Dear Johnny,

Thanks a lot very much for your reply!

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

We do not have a monthly subscription. However, you can purchase credits packages as a kind of our website currency in order to spend them on the services. Furthermore, it has no time limit compared to the subscription, so you can use it anytime you wish.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via support@amourfeel.com email at any time.

Best regards,
Amourfeel Customer Support

Dear Dave,

Thank you for your feedback regarding our credit system. We appreciate your input and are sorry to hear that you find our platform expensive.

Please note that our credit system is designed to allow you to interact with other users at your own pace, and credits are used to send messages, virtual gifts, and use other features of our platform. We do offer various credit packages at different price points to suit different budgets and needs.

If you have any further questions or concerns, please don't hesitate to contact our customer support team at support@amourfeel.com. We are always happy to assist you in any way we can.

Thank you for choosing AmourFeel as your communication platform.

Best Regards,
AmourFeel Customer Support.

Dear Vicky,

Your feedback helps us to improve our service and it means a lot to us!

Please note that there are various services with different costs, sending chat messages costs 2 credits per minute, however, you are able to send plenty of messages within each minute to convey your thoughts to other users without limitations, thus you are not being charged for each particular message. If you do not find this specific feature suitable for you, it is possible to continue communication in the mail section as an alternative, thus you can compose large letters to communicate with your friends without spending credits per minute. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

It should be noted that you are not being charged for receiving or reading chat messages, for example, you may send all the messages you wish within each minute, then you may wait for a response without sending more messages and continue communication once you receive a reply. Thus, you may use this feature effectively as sometimes it indeed may take time for other users to write back.

Please feel free to reach us via Support@AmourFeel.com at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Kind regards,
AmourFeel Customer Support

Dear Paul,

We are grateful that you took the time to leave us a review!

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Please reach us via support@AmourFeel.com in case of any help needed. We are there for you 24/7 and ready to assist. We hope your experience will be unforgettable.

Sincerely,
Support Team AmourFeel

Dear Customer,

Thank you for the review of our website!

It is great that you like our platform!

Please, be kindly informed that you may get member's contact details with a help of the contact exchange option. Have you heard about it already?

If not please contact us via support@amourfeel.com for detailed information.

Wishing you all the best and take care!

Best regards,
AmourFeel Customer Support

Dear Navin,

Thank you so much for this review!

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We try to provide every member with a positive communication experience at the platform. To do this, we have secured access to the platform with a sophisticated verification procedure for every trusted member, and created a 24/7 support service being able to handle any kind of issue. However, each separate member chooses their own manner of communication as well as whom they want to talk to.

We’re here for you anytime.

Please feel free to contact us via support@AmourFeel.com in case of any questions.

Kind Regards,
AmourFeel Customer Support

Dear Sanjay,

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits.

Please contact us via support@amourfeel.com if any help is required.

Respectfully yours,
AmourFeel Customer Support

Dear Paul,

Thanks for your feedback!

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

If you have specific questions about our service or need help, don't hesitate to contact us at support@amourfeel.com. We'll be happy to help you.

Kind Wishes,
AmourFeel Customer Support