I ordered from this company for the first time this past weekend. A few days have passed and I have not received an order confirmation number or any shipping information. They did hit my account with correct amount--still pending. Their customer service might as well be non existent. Their automated system hangs up on you after 15 mins of being on hold so I've spent over an hour waiting to talk to a representative after calling several times. I would like to know if I will be receiving my order. I do not recommend ordering from them.
I wish I could give this place a -5 stars. So many issues from delayed shipping, long waits on hold just to be disconnected, poor customer service, worst service from the manager, Carmen, lying about their return & refund policy, the 25% charge for restocking and a week delay in receiving my refund.
The items (swimwear) I ordered were very poor quality and their sizes are misleading (both items did not have a size guide). Keep that in mind. They do post their very detailed return policy - which is within 30 days of them *receiving* your order confirmation, not from when you send a return request. I have made the request since January 9 and they haven't responded since January 15, nor have they issued a label for refund/exchange of my damaged item even though said that they would per their email correspondence. I also inquired about the other poor fitting item; I have emailed them several times, waiting 24-48 hours for a response each time, with no luck. I have tried contacting them by phone during their normal hours, but with no one picking up. Very rude to not be responsive to your customers.
This was my first shopping experience with this company. The customer service was second to none. Well done! I am delighted with my purchase. Bought a Sage Short Sleeves Midi Bodycon Party Sweater Dress, turned up on time and very pleased with it. Excellent communication, delivery and packaging. The website was easy to use and my purchases were delivered promptly. Hassle free shopping experience. I found the whole process very easy. Customer service amazing. I am very happy. Would highly recommend shopping at Amiclubwear.
I placed an order on December 2 for 4 swimsuits, and I just received notification that my product was shipped out on December 15. It is unacceptable for product to ship out almost 2 weeks after the order was placed. If that is the case, then you need to NOTIFY the consumer. Maybe someone in your shipping department messed up and simply forgot to ship my items out, but this is truly disappointing. I have been ordering from your site for over 2 years, and the delays in shipping are becoming more frequent. If there is an item that was purchased, but was not in stock, then you need to ship the rest of the items out to the consumer. I find it very hard to believe that all four bikinis that I ordered were out of stock.
I have order from amiclubwear several times now, However the shoe size is not great any more. Placed an order the order was placed twice same items charged for twice. The costumer service is none unable to talk to any one to resolve matters. Looking at some of the reviews its apparent no ones checking.
I don't know how to send a photo of my proof of purchase because I didn't get a proof of purchase or receipt of any kind in any of the packages they came in. All I got was what was online in my file with pictures of what I purchased and the amount paid for each item as well as order numbers. All the items I purchased were about $600 more or less that I'm unable to take a picture of. Thank you in advance for due diligence and I look forward to hearing from you as to how do you lies that amount of money on a purchase!
I have been a customer for AMI clubwear for over 15 years. But what I experienced last week was nothing like I have a experienced before with this company. I ordered four items and only received three. They telling me that I have all of my items. I have no reason to lie the item that is missing is a $10 dress why would I need to lie about a $10 dress. I've been emailing they telling me that they gonna get back to me I've been leaving voicemails no return. I'm just trying to get my money back on my dress. The quality and the clothes that AMI have now it's nothing like before they cheaply made they do a replica of outfits is that the authentic or original outfits which is a bother to me because before they had quality clothes. After I get the situation handled I will not purchase from this company again. I lovED AMI clubwear and used tell a lot of people about this company and I have spent a good amount of money in this company but after the situation I will not anymore
I've been buying from this site for a while, I love their shoes! I have like 15 pairs of boots and I gotta say they are just as beautiful as advertised. I order my regular size which is 8.5, but if in the image I see that the shoe comes not so wide I'll prefer a 9. Their shipping is always on point. You can contact customer Service if anything is wrong but to be honest I've never had an issue. So I've never had to contact them. In total I've made about 5 or 6 orders, and they were all what I expected and more! Most fabulous styles, as well as affordable! Will definitely keep on buying from amiclubwear
I place a order with them in June for around 30 swimsuit! I paid for express shipping and it still took time ( there was no point of paying for it in the first place) then 2 swimsuit were missing from my order and I got 2 of them in the wrong size! I've been trying to contact them form3 weeks now and I still disnt got a reply! Horrible costumer service
As the buyer for this site i can tell you as of 2014 we only carry the highest quality goods while still keeping the price low. If you have any problems with your order our customer service team will refund your money all you have to to is call in and they will walk you through the steps
I recently purchased Navy Floral Print Long Sleeve Maxi Two Piece Outfit. I found their Site easy to use. The Products arrived on Time. Product was much cheaper than anywhere else. Very fast delivery, good communication. Thank you for such a speedy service. Satisfied with my order. Really pleased. I was amazed at the variety and quality of items for sale. I would have no Hesitation in purchasing other Products from amiclubwear. Will definitely be using again. Thank you! Fantastic will recommend it to anyone.
Brilliant communication & updates. Product arrived in perfect condition beautifully gift wrapped. From online to delivery very smooth transaction, they keep you updated about your order including tracking. Buy with confidence. Bought a Ochre Floral Print Off The Shoulder Casual Two Piece Dress top on line after much research. Repertoire had the exact item, right size and right price less than elsewhere. I was delighted with the top when it arrived and dispatch was also quick too. I will definitely check on their site when looking again. Thank you. Amiclubwear. I absolutely love this site and would highly recommend using it.
They say you get what you pay for but here generally you can always find something worth your money. The clothes are usually true to fit. I think I've had one outfit that was entirely off from the size chart. Otherwise I would definitely recommend.
Amiclubwear is great, all of my experiences shopping here have been positive. Once, a package got stolen from my porch. They responded to my problem immediately, and handled it well. My only negative is that their prices are so high! Most of the time, I can find the same item somewhere else cheaper, but I'm always buying there because it is so quick and easy. Just wish they had more discounts, or coupon codes.
Fantastic experience with this website would use again. Ordered a dress which was heavily reduced in the sales. Easy ordering process. Emails confirming purchase received and item delivered within couple of working days and extremely well packaged. Top quality customer service. Got exactly what I wanted at a good price. Not a fan of their delivery company but did get my coat on the day they said. I had no problems at all. I am very happy with my purchase. Will defiantly be recommending to friends and family and I will defiantly be shopping with confidence. Thank you for making me happy with your excellent service.
Love every thing I have purchases, and will continue to shop from amiclubwear. The dress I ordered from amiclubwear arrived promptly, was packaged nicely and was a really top quality dress. I've made some orders at different times, all delivered correctly, in quite short time, with the option of choosing different shipping arrangements. I did not find any problem and no abnormality, all products respected the descriptions. Strongly competitive prices, with the possibility of using promotions or flash discounts. Great customer service that helps you to your problem if any. This is the best shop online, easy and cheap. Amiclubwear online shopping site which is my first site with a better experience. Really impressed.Its customer service is very friendly regarding in any type of issue.
I would not hesitate in recommending this company and I will definitely be ordering from them in the future.
I enjoy shopping online with amiclubwear. Bought an Olive Razor Cut Distressed Short Sleeve Two Piece Outfit that was beautiful. Item is excellent and well packaged. Delivery was extremely fast. Quality original item at a decent price. Service on the telephone was extremely polite and helpful. Great experience items arrived before time no problems. First class experience. Online shopping made very easy. Probably the best online shopping store. I feel very happy about my purchase!
I will definitely being using amiclubwear again in the future and highly recommend this company.
Amiclubwear one of the best online shopping site ever. A couple of moth ago I bought a "Red Floral Ruffled Detailed V-Cut Sleeveless Casual Dress"- beautifully made and a superb fit, it very quickly became a favorite of mine. I am amazed by how accurate it is to the source material. The quality is incredible. Amiclubwear provides high quality customer service, communication with you about your purchase and even recommending what size would best suit you.The sales team were great. The delivery service is also excellent. Will definitely buy more styles in the future.
Love my new "Nude Embroider Floral Open Toe Lace Up Chunky Heel Booties". Excellent customer service, they are always helpful and accommodating. I have only trust few site which is always best for me and which I mention. First is amiclubwear which is my first site with a better experience. There product quality, shipment, Customer services so much helpful. This entire process made me feel good about online shopping. Customer Service response to questions very quickly too. I am surprisingly happy. I will order from amiclubwear again without hesitation.
I would recommend to anyone who want to try.
Answer: I am honestly shocked by so many negative reviews. How could I have had such a positive experience, every single time, ordering several times over the past 5 - 6 years and so many others see the site as a scam and worst ever? Wow!
Answer: Shipping to New York take 3-4 days. If you need it faster you can select 2nd day air.
Answer: Hi Corta, Thank you for contacting AMIclubwear.com. May you please provide us with your full name or send us a DM and our social media team will confirm the winner and will contact you with a update. Thank you and have a wonderful day. Warm regards, AMI
Answer: A: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Yasime, Thank you for shopping with AMIclubwear.com. We apologize for your back order items. We tried to issue your refund today but was not able to because it look like you have open a claim with PayPal. Once a claim is open, PayPal will not allow us to issue any refunds until they have finished their investigation or if you decide to close your claim. I you wish to have your claim open with PayPal then we would have to wait until they notify us once PayPal complete their investigation or if you decide to close the claim yourself, please notify us and we will process your refund immediately. Thank you and have a wonderful day. Warm regards, AMI
AMIClubwear has a rating of 2.5 stars from 948 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AMIClubwear most frequently mention customer service, store credit and bathing suit. AMIClubwear ranks 21st among Shoes sites.