website thubmnail of Alexa
How would you rate Alexa?
grey star
grey star
grey star
grey star
grey star
GB
4 reviews
22 helpful votes
Follow bobbee b.
Unfollow bobbee b.
Send Message
Share Review
Report Review

This is not an independant review site, as it once was.
It now does nothing more than stroke the ego's of site owners.
Some of the Sitejabber reviews of Alexa appear to have been made by Alexa employees, on viewing the content.

Date of experience: December 17, 2013
Paul C.
Pennsylvania
80 reviews
147 helpful votes
Follow Paul C.
Unfollow Paul C.
Send Message
Share Review
Report Review

Alexa is one of the worst sites ever. They deleted all the reviews that were on there. What's the point if they don't enforce the rules anyway. They never did. The site is extremely slow and the customer service is very poor. Don't waste your time with this site. That's about it.

Date of experience: September 19, 2014
Ohio
1 review
6 helpful votes
Follow Lana D.
Unfollow Lana D.
Send Message
Share Review
Report Review

Well, this site USED to actually provide helpful data but someone thought making millions wasn't enough and needed to make tens of millions or higher or got bored and now we have this... whatever it is. They are wholely inaccurate and are owned by Amazon, so they artificially boost their own companies. In my opinion, that is fraudulent.

Date of experience: August 14, 2017
Denmark
1 review
7 helpful votes
Follow James m.
Unfollow James m.
Send Message
Share Review
Report Review

Terrible website, whatever you do, don't sign up to it! Once you do you're not able to delete your account, no matter how much you request. The customer support is not just zero, it's minus. Avoid, avoid, avoid.

Date of experience: February 23, 2011
California
4 reviews
10 helpful votes
Follow Riley W.
Unfollow Riley W.
Send Message
Share Review
Report Review

A good website for market analysis. There is still scope for improvement as in the manner in which the websites are categorized can be improved and the UV and PV and other website traffic details can be elaborated further but its quite a handy tool

Date of experience: November 17, 2014
Idaho
1 review
8 helpful votes
Follow Gary H.
Unfollow Gary H.
Send Message
Share Review
Report Review

Nothing in or on alexa is accurate. Why use this site. It is owned by amazon and they use it to boost their and their affiliates rankings in search engines. Go to https://www.similarweb.com/ to get actual ranking data that is useful

Date of experience: January 6, 2017
Virginia
1 review
2 helpful votes
Follow Ian l.
Unfollow Ian l.
Send Message
Share Review
Report Review

Alexa is one of the best ways to see what's the highest/most visited site on the Internet today. They offer a lot of free tools that can be used to check the status of your website. My favorite feature on alexa would have to be the audience demographic results. It breaks down into categories like age, gender, education, has children, and browsing location.

There is also an advanced feature of the audience demographic results, but you have to download & install their toolbar to see the results. The only difference is that they add income and ethnicity to the list of results

Date of experience: August 25, 2011
Indiana
9 reviews
26 helpful votes
Follow Jonathon W.
Unfollow Jonathon W.
Send Message
Share Review
Report Review

Alexa is the number one provider for statistics of the best websites available, it's no wonder that people rely on them for information. With the ability for people to leave reviews and for people to view traffic information, it is another great source, like sitejabber, of information for people looking to find valid websites.

Date of experience: April 12, 2010
India
2 reviews
2 helpful votes
Follow Sunil K.
Unfollow Sunil K.
Send Message
Share Review
Report Review

Alexa providing a great deep look to our website how the business is growing day by day and also having great options to see website performance... So i love it so much...

Alexa Great going,...

Thanks!

Date of experience: July 4, 2014
Serbia
29 reviews
46 helpful votes
Follow Sandy L.
Unfollow Sandy L.
Send Message
Share Review
Report Review

What's good is not always popular, and what's popular is not always good, but on the Internet, popularity and quality go are found together often enough. Alexa.com helps us find the most frequently visited sites in many categories.

Date of experience: April 25, 2013
India
1 review
0 helpful votes
Follow Sekhar K.
Unfollow Sekhar K.
Send Message
Share Review
Report Review

I am using all the tips like alexa toolbar, alexa widget, Regular posts, social Media sharing. Even I am getting much traffic to my site https://www.lallabi.com But from last few days I am loosing alexa ran? How I can improve again?

Date of experience: August 17, 2017
California
1 review
0 helpful votes
Follow Denise A.
Unfollow Denise A.
Send Message
Share Review
Report Review

I want to limit this criticism to Alexa's response to opera... She, it seems to confuse opera with popular music, and if I ask for opera music I get cowboy songs!

Date of experience: January 17, 2019
Massachusetts
1 review
5 helpful votes
Follow Carl C.
Unfollow Carl C.
Send Message
Share Review
Report Review

Alexa was once a useful tool for webmasters. Now they only provide accurate information to those who pay and it seems even penalize the sites of those who don't.

My site has increased in legitimate traffic week over week, month over month for the last 4 months yet my highest Alexa rank was 4 months ago (95k). Since then my rank has dropped to the 130ks and held there. SO either Alexa was horribly inaccurate before or it is penalizing site owners who don't now pay for the service...

It's sad what Alexa has become, I remember when it used to be the gold standard of site metrics.

Date of experience: July 29, 2014
India
3 reviews
3 helpful votes
Follow Peter T.
Unfollow Peter T.
Send Message
Share Review
Report Review

Alexa has been helping us alot to keep a track of our websites worth and how our website is being ranked globally. We regularly use Alexa to monitor search queries coming to our website, The locations from where our website is being visited and etc etc. Quite useful for us.

Date of experience: June 21, 2012
Australia
3 reviews
13 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Why would you pay good money for Alexa's information. I looked up my site and Alexa is telling me I have 27 sites linking to my domain, Google is telling me 101. Alexa is telling me I have 1 daily pageviews per visitor and Google is telling me 2.3. Alexa is telling me pinterest.com and instagram.com are linking to my site and Google is telling me they are not, I don't use them so they have no reason to link to my site.
Where do they get this (rap, do they make it up? For a global SEO company they should really be able to do better.

Date of experience: July 6, 2017
GB
1 review
3 helpful votes
Follow R M.
Unfollow R M.
Send Message
Share Review
Report Review

Fraudulent
May 6, 2016

Fraudulent DO NOT USE!

Took my money on Wednesday for express delivery for yesterday I also have a confirmation email explaining it will be delivered Thursday but they have failed to deliver.
Cannot speak to anyone it is just email.
They are telling me phone lines are down and I will not get my order until Monday this is disgusting customer service, false advertising and most importantly is a CON!

Date of experience: May 6, 2016
Virginia
1 review
1 helpful vote
Follow Nicholas P.
Unfollow Nicholas P.
Send Message
Share Review
Report Review

Alexa app
January 12, 2017

The app on my phone still constantly restarts and i have the fire stick app also and seemed to do better when i uninstalled the firestick remote but the alexa app still restarts on my but work fine on my kindle if any has some suggestions let me know

Date of experience: January 11, 2017
Texas
1 review
3 helpful votes
Follow Esther O.
Unfollow Esther O.
Send Message
Share Review
Report Review

I purchased couple of items, and should have learned my lesson from the second item, but ordered again... So let me say DO NOT BUY FROM THEM. You can get better merchandise in the dollar store. THEY SELL CRAP!

Date of experience: January 30, 2018
GB
1 review
4 helpful votes
Follow David H.
Unfollow David H.
Send Message
Share Review
Report Review

Terrible service
March 8, 2016

Tried to get legitimate refund. Alexa have made it incredibly time consuming and are currently ignoring my emails. Its taken up hours of time. Still no refund a week later. Worst service ever!

Date of experience: March 8, 2016
Illinois
5 reviews
9 helpful votes
Follow Leo C.
Unfollow Leo C.
Send Message
Share Review
Report Review

I use this website fairly often for work related tasks. They used to show a lot more backlinks, but now you can only see a few unless you sign up/pay. Eh.

Date of experience: October 28, 2014

Overview

Alexa has a rating of 2.9 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Alexa most frequently mention and customer service. Alexa ranks 1st among Web Analytics sites.

service
5
value
6
shipping
3
returns
4
quality
7