AirsoftMegastore

I bought my first gun a couple weeks before Christmas and it broke on the second time I used it. I then tried to return it in at after calling six times someone finally picked up the phone after 2 more days of waiting I finally received a RMA (the number you need in order to return). I then proceed to return it which cost me 24$ through FedEx and after waiting another 3 weeks I called again trying to figure out what was going on and why I Hadn't received a phone call. After waiting and waiting for their terrible customer service to pick up the phone they told me it was still be processed. Then a few days later I began getting mad so I called again multiple times and they told me that I had received a credit for the money the gun cost. So I asked for a refund but they told me it's a 25% restocking fee (how does that make sense that you send me a defective product then charge me after I pay to return it). So instead of just loosing my money I decided to buy a new gun more expensive and use the other guns credit to pay for some. After calling and emailing the company asking how I use my credit they finally answered the phone and told me I had to process my new order over the phone. I asked them if because of everything I went through I could recieve free shipping being I spend over 200 dollars on the new gun and I had already spend 15.95 on the first shiptment then 24.32 to return it. They told me they dont cover shipping. So after all this I am still waiting for my order to be processed and I won't even be getting my gun before I need it.

A while ago, I called their store asking about a popular airsoft shotgun they showed in their online catalog. The person on the phone told me that he had no clue as to what gun i was asking about. After about 20 mins of trying to get the teller to at least look at the gun, i finally directed him to their own site so he knew what i was talking about. He veiwed the gun and only told me exactly what was on the site. That is not what i wanted to know. I wanted to know if the gun was compatible with normal shells or took a magazine, (Which was not posted on the site) after about an hour of getting nowhere with the teller, who would not even go and ask another person for help after i requested it, i finally hung up. I then wrote an email regarding the incident, to which they forwarded me to their customer service, where i filled out a claim ticket. (basically take a number and wait.) to which, i got no where with.

After a little while i then saw they had made an Ad on their youtube channel, claiming "finest customer support" I wrote a professional comment, regarding my earlier incident with them, and noticed several comment were removed, and other comments talking about how their service is, well, garbage. Later, i got curious and look at the video again, noticing my comment was removed, along with every single comment which was against AirsoftMegastore.com that i saw earlier. So, I wrote another comment, still professional, asking why the comments were removed, just to get permanently banned from commenting on any of their videos. As you might be able to understand, I was frustrated and sent them yet, another email regarding this incident. To which, they told me to again, take a number.

AirsoftMegastore.com is, yes, cheap. That is the only good thing about them. However, they Lie over and over again about themselves, claiming to be the best, and cover up everything they can that clearly proves them wrong. And treat their customers badly. That is the worst kind of business out there.

For the sake of many many people, do not do business with them.

This site is alright, but make sure you know how much the guns you are buying are worth. However, their prices and "sales" are absolute crap. I cannot tell you this enough: CONFIRM THE PRICES ON OTHER SITES! No matter what site you're on this is important. Besides them lying about the prices and "sales", and overmarking gun prices occasionally, they do actually give you a working gun and what you asked for. Don't buy ammo from them however, they mark up the price a lot.