AirRattle

I was looking on their site for a few different items, and decided that calling might be quicker for me, since computer skills aren't exactly top notch. I actually had to call more than once, due to me forgetting to place some items on my order. I spoke with Amber and with Austin, and they were both awesome! Better than that, I ordered my stuff all on Tuesday, 10/21 and it showed up on my door step on 10/22 before I was even done with my first cup of coffee!

Well first off to most of these reviews... Most of you sound like or said u bought springers... hell i wouldn't even buy a springer from any site! True, Airrattle has really crappy shipping. Customer support is also useless. And no I'm not from Airrrattle nor do i work there -.- but If the shipping cost more than the gun, it was probably cuz it was far from where you live and it was a springer. Unless your gun cost 50 bucks, and the S+H was 60 or some other rip off. Also back to more pros. Good pricing, average time of arrival, and my airsoft things haven't been fudged up yet.

" I have to apologize to Airratle.com they actually came through form me after comunication started I mad a few hasty reviews based on what other reviews I saw and my own experience with them was quit different. Still would like to talk to a live person when you call a number but the email support was well on the job Thank you guys :)"

This occured over a year ago. My dad had bought a full metal aeg m4 off of their website. He fired the first shot and a metal piece in the gun was jammed and the gun had come with a waranty. He sent it back and airrattle "fixed it" and sent it back. Except they forgot to send the magazine with the gun. After shooting it with one of my other mags the metal peice jammed again. He sent it back and they finally fixed it. He had also purchased a couple upgrades on the gun that turned out pretty good.

Yes it has been over a year and I am sure AirRattle has changed. I personally just did not have a good experience in AirRattle and that experience has kept me from buying from them. I imagine that a good amount of people have had good experience but I did not.

So, using many airsoft retailers was quite the experience. Each website is very different in their own way. I ordered a package worth over $500 and it was quick and easy. Before ordering I messaged their support team on Facebook many questions before placing my order. I came across Ryan, who was VERY helpful, and he was the one who made me believe Airrattle had the best customer support out there. When my friend's magazine had a feeding problem, they instantly sent me an email with the return policy. I love Airrattle more than any retailer. And, to the other reviews, you can't blame Airrattle for your defected things, but the manufacturer.

I bought 2 bb guns from them. One works fine and is a cool little german WW2 replica. With the other (M-14 sniper rifle replica) the mag doesn't hold the bb's in -- they come flying out everywhere as soon as you move the loader away from the loading hole in the mag. Airrattle was basically completely unhelpful (first they described how to load a completely different mag... i. e., they never even looked at the mag I was emailing about before responding) and then eventually suggested I should buy a new mag... FROM THEM! What a joke. I've asked for info on how to return the gun, but I'm not hopeful.

I'm so pissed off I don't even want to describe it. I purchased product A, with B and C upgrades. Only received product A WITHOUT B and C upgrades. On top of that product A didn't work anyways. Wouldn't fire properly. Had to pay 36 dollars to return shipping and they informed me they're giving me a refund. Still haven't received that refund. I've emailed a total of 11 times. I've received only 4 responses. STAY AWAY FROM THIS JOKE OF A COMPANY

The electronic air riffle lasted about 1 week before it stopped working. Called AirRattle and because I just purchased it I had to go through the manufacturer to get it replaced. Called manufacturer and they no longer make the gun - if I return it they will send me a gun of the same value or one that is no more than $50 than I paid for mine. The gun was on sale on AirRattle so the gun I would get from the manufacturer (even with the $50 bonus was not worth it). Out of curiosity I took the gun apart. I found a stripped screw on the housing mechanism. It looks like someone bought the gun, had problems, tried to fix it and decided to return it. AirRattle then sold it to me. The gun is suppose to come with metal gears and gearbox but they are all plastic inside.

This company is a joke! First, it is VERY difficult to get in touch with anyone. Second, when we did finally get in touch with someone, they told us that they were going to send out a replacement part for our son, they said it should take 7-10 business days... NOT! My wife called to complain, after several attempts, got in touch with them, they apologized for the delay and said they would get it right out. Again another Lie! Please, Please, Please do yourself a favor and DO NOT DO BUSINESS WITH THIS COMPANY

My son used his hard earned money, the gun sent was glued and broken in several places. Their response to my request for their money was:

You we sent a brand new gun so either you did that or it happen in
Shipping, please be honest with us as any return we will know anyways
And it saves a alot of time and headaches and we will actually work
With you if you had an accident and admit it. Or simply could have
Been shipping damage let us know.

So, they accused me of lying, that the gluing of the parts together was either our fault or happened in shipping (how do parts get glued together in shipping?) There is not worse site than this. Make sure you watch your credit card statements, that may be the reason they exist...