Payment didn't reach my bank. After 2 months all I am told is to wait. One chat support person says they will sort it out in 2 days, others say the payment would be resent, but in the end I get this:
This is the last chat after a month and a half of chasing this payment, speaks for itself:
How do I make a serious complaint about your staff and incompetence? My payment was missing for 2 months, all I am told is to wait. 19:59:51
Me: Some of your staff said they would provide me a transfer confirmation in 2 days, others said the payment will be repeated on the 30th of September, which didn't happen. 19:59:51
Me: Last supporter was taking a piss out of my feelings! 19:59:51
You are now connected to Zyra from Associate Support.
Zyra: Hello, my name is Zyra. I'm here to help you today. 20:00:15
Zyra: I can take a look and see whats going on and see if I can assist. As far as reporting the rep 20:01:05
Zyra: I can take a look and who helped you and escalate them to the appropriate people. 20:01:36
Me: ok, thanks 20:02:07
Me: they didn't help, they were laughing at my feelings! 20:03:21
Me: After I told them it has nothing to do with my feelings, they carried on 20:03:42
Me: I've been waiting and chasing the missing payment for 2 months, just to be told to wait and all other actions that I was told would happen didn't happen. And this disgraceful individual was having a laugh, on top of being unhelpful 20:05:38
Zyra: I'm sorry you experienced this. Do you know the day and the name of the agent? 20:06:23
Me: yes, 5 minutes ago 20:06:41
Me: the last chat 20:06:46
Zyra: I understand you're concerned about your commission payment. After reviewing your previous correspondence with our Associates team, I can confirm the information provided to you was correct. As my colleague mentioned, our payments team is currently working to get this resolved for you and we will need to wait. 20:12:32
Zyra: 'm not able to provide any additional insight on this matter. 20:13:32
Zyra: *I'm 20:13:39
Me: your colleague said that the person dealing with it should have gotten back to me 20:13:45
Me: and they didn't 20:13:50
Me: also they said they would get back to me in two days weeks ago to give me transfer confirmation 20:14:29
Me: which also didn't happen 20:14:38
Me: also I was told that the payment was to be reinitiated on the 30th of September, which also didn't happen 20:15:19
Zyra: I'm not able to provide any additional insight on this matter. 20:15:26
Me: can you at least report it 20:15:51
Zyra: I'm not able to provide any additional insight on this matter. 20:16:08
Me: Me: can you at least report it 20:16:59
Zyra: I'm not able to provide any additional insight or take any further action on this matter. Did you have any other questions for me today? 20:17:37
Me: Zyra: I can take a look and who helped you and escalate them to the appropriate people. 20:01:36 20:18:30
Zyra: After reviewing your previous correspondence with our Associates team, I can confirm the information provided to you was correct. As my colleague mentioned, our payments team is currently working to get this resolved for you and we will need to wait. 20:19:11
Zyra: Did you have any other questions for me today? 20:19:22
Me: yes, how to escalate 20:19:32
Me: I am not talking about correctenss 20:19:46
Me: but about ignorance and robotic responses like you are sending now 20:20:08
Me: which is dismissive and bilitteling 20:20:18
Me: So my question is how do I report all of this 20:20:47
Zyra: I'm not able to provide any additional insight or take any further action on this matter. 20:21:27
Excellant experience, just love the site, no other words, bunches thanks
Lots of amazing products for your store.