AeroBase Group

I work for United Airlines Maintenance Dept in Houston Texas and was Looking for a Rare Coupling for One of Our Air-Crafts and I Google just the Part Number I needed and Aerobase Group came up, I Sent in a Request thru-their website and the same Day I got a Response and it was from one of Aerobase Group Reps Named Toni Feliciano, Offering to Help me out, after Emailing her back in forth I finnaly called her and she was Super! Very Knowledgeable on what I needed and giving me all the Help I needed including the Part We needed, Thanks Toni for Being there, because of you United will being doing future Business with Aerobase Group!

Darren Rodney promised to replace a piece that I DID NOT receive. After several conversations and e mails he reniged on promise and said team said I must order and pay for a minimum of 10 pieces with no price break. When asked to speak to a manager ghe said he was the manager. I asked to speak to his super visor and he said he has none. I asked for the owner and he said there was not an owner hes the guy.

Thank you to the staff of the site for the quick shipment of the order.The goods are intact. Well packed. Quickly delivered.

Great services and client support. Alex Dockter was great to work with. She communicated with me great!

AeroBase Group is a supplier of various aircraft parts, military parts, ground support equipment, and maritime parts. They carry OEM, and Government Excess Surplus, as well as PMA Parts. The site has support with a web form. This site has no popups and tested clean and safe from malware. Norton Safe Web and AVG found no issues with this site. Sucuri SiteCheck reported Verified Clean, Not Blacklisted. Google Malware Diagnostic Tool reported this site as safe. Ratings and Stats were as listed at time of this review.

Through an RFQ process, Aerobase contacted me about a part-which they (Starleigh) claimed was in stock and had a "fresh tag" (i. E. certified recently). She requested that funds be wired and that the lead time will be 7-10 days. A few days after being sold the part, Starleigh contacted me to let me know that the tag was 2004 and in order to get an updated tag, it had to be sent to a shop in Canada. We asked how long it would take. She never got back to us. After speaking with her manager Corey, 11 business days after placing the order, he explained that the part was not assembled, and that Aerobase could not honor the sale. This is 11 business days AFTER placing the order, and telling our end buyer that the product was being recertified--as it was initially explained to us. After explaining to Corey that our end buyer was waiting w/ an AOG, he said that he could not find the part, we found the part in Canada (at a higher cost) but Aerobase was unwilling to sustain the loss, even though errors on their part, both from office and warehouse workers, was blatant. We requested to speak to a manager, but just received a voicemail that a refund check was issued (note, he did not offer to refund the wire transfer fee or to wire the funds, which was the way they received it--who knows when it will get here). I would not recommend Aerobase, and will be filing complaints w/ the BBB and other organizations so that customers are more aware of their gross misconduct, dishonesty, and unwillingness to provide quality customer service and satisfaction, when they are 100% at fault.