AdvancedLamps

I am a big Miami Heat fan and was crushed when my lamp went out in my living room television. I searched very quickly online and found this site, they had the replacement lamp I needed along with a few different shipping methods. It is now in my TV and I get to watch Lebron and the Heat win the finals, they showed fantastic customer service when I called in to order the lamp as well as provided me with a tracking number that night.

I do alot of online shopping and have been for about 5 years now, I normally make sure the companies I deal with have good customer service and business ethics, that being said I have to say Advanced Lamps succeeded in both. They were very polite when I called to order a replacement part for my TV and they were very good with updates throughout a temporary backorder that occured with the part I ordered. They gained a repeat customer in myself and I will be recommending them to all my friends and family.

While shopping online my husband tells me that he thinks that is it time to buy a new projector for our home theater, I ofcourse ask why since we just bought our last one in 08. He told me because the screen is starting to dim and he doesn't feel like paying for someone to come out to our house and take a look and give us a quote for repairs. Upon further investigation we found out that all we need to fix the dimness is replace the lamp inside, we came across many sites who sold the lamp but the prices were very, very high. Finally we came across Advanced Lamps who was selling the lamp for a much less price, I gave them a call to ask why their lamps were so much cheaper and I was informed it was because they have there own manufacture and the "AL" stands for Advanced Lamps. My husband said due to there 180 day warranty replacement warranty and 30 days for a return for a refund we should give them a try. The checkout process was fairly simple and took about 5 minutes, then within an hour my iphone got an email confirming our order followed by another email a few hours later with a tracking number. The lamp arrived within 3 days via ground shipping and was effortless to install. Long story short, our home theater is now back to 100% and the blu-rays and video games are looking better than ever and we will be making future purchases with this company.

I recently purchased a part from Advanced Lamps in April. I was completely satisfied with the website as well as the customer service and support. I was able to receive the lamp I ordered in just a couple of days. A few weeks went by and there was an issue with the television and I the TV was serviced. I came to find the lamp had blown, when I called Advanced Lamps I was transferred to the returns department. A nice gentlemen in the returns The explained the process of emailing an rma and it was simple and painless. These days you will find that companies can be impossible as far as warranties and replacements are concerned but my exchange was simple. I was sent an email while still speaking with the rep. I answered the questions and I was sent back instructions. I had my part within the next week. They have a great system for making sure you get your replacement in a timely manor. They really went the extra mile by upgrading my replacement shipping so my kids could watch the NBA playoffs and Yankee games.

My TV lamp went out in my Mitsubishi DLP a few weeks ago when I turned it on to watch some of my shows I had recorded. This was very aggrivating because I work all night and have to tape them all and then watch them in the morning, I began searching online for a replacement lamp and came across Advanced Lamps. Within 4 days I had a brand new lamp being installed in my TV that had been shipped from them with UPS and it works fantastic, we are out in the mid-west so I figured this lamp wouldn't arrive for atleast a week coming from a company based out of CT but it was only a matter of days. Very happy with this company/purchase.

My son and I were gaming the other night on my Toshiba DLP and the darn lamp had to go out. My son was so upset he actually spiked the controller and I had to replace the controller as well. But to get back to the TV I have gone through atleast 3 lamps in the past 5 years, when I bought this TV I did not really know anything about them I just wanted to buy the biggest one that was offered and this was it. I kind of regret buying this television because of all the issues between the lamp and ballast, some clause action lawsuits were taken against Toshiba by a bunch of customers which I was also unaware of and was not able to take advantage of until it was too late. At the end of the day I would not suggest any DLP TV but I paid so much when I bought it I am willing to replace the lamps a few more times. Advanced Lamps was who gave me the knowledge about the on going issues with these TVs and there customer support was very good in getting me a quality lamp replacement for my model. I got an email confirming my order was placed correctly and also another email that night with a tracking number. They were excellent with updates and my lamp got here very fast.