business logo of Ador

Ador

ador.com
chic, casual womenAge 19-25, 26-45
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About the Business

Chic designs, rich with detail. Shop ADOR, where timeless elegance intertwines seamlessly with modern comfort.


ador.com
USA
Ador is part of LightInTheBox
Clothing item from AdorFashion apparel by AdorMerchandise from Ador clothing lineAdor fashion product

Business Highlights

General

Parent Company: LightInTheBox
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: products must be returned unworn, unwashed, and in their original condition, with all tags and liners still attached
Return Cost: $6 return label fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email
Support Email: customerservice@ador.com

Payment Options

Payment Methods: card payments, PayPal, Google Pay

Membership Programs

Rewards Program: Active Junky

How would you rate Ador?
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Reviews Summary

Ador has a rating of 4.3 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ador most frequently mention customer service, good quality and shopping experience. Ador ranks 63rd among Women's Clothing sites.

service
48
value
52
shipping
52
returns
43
quality
52
This company responds to reviews on average within 0 days
Australia
1 review
0 helpful votes
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Service
February 22, 2025

Ordered on line kept on being updated when the items had been shipped and when I would receive them so great service
Size true to size and items look as advertised

Date of experience: February 11, 2025
ADOR S. Ador Rep
3 months ago

We're so happy to hear you had a great experience! Glad the sizing and quality met your expectations. Thanks for your support—we look forward to serving you again!

Missouri
1 review
0 helpful votes
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Dress for my niece's wedding
April 4, 2025

I ordered two different dresses to try on. I liked both of them, but one didn't fit quite right on me. I was able to return it.

Date of experience: February 21, 2025
ADOR S. Ador Rep
1 month ago

Glad to hear you loved both dresses! We’re happy the return process was smooth for you. Thanks for shopping with us, and we hope to see you again soon!

California
1 review
0 helpful votes
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ADOR dresses
February 10, 2025

Delivered on time and the dresses are beautiful, fit nice and they looked exactly the advertised photos. I am very please and satisfactory. Thank you the company

Date of experience: January 31, 2025
ADOR S. Ador Rep
3 months ago

Thank you for your wonderful feedback! We're so happy to hear you're satisfied with your ADOR purchase. You've made our day, and we truly appreciate your support. Thanks again!

Australia
1 review
0 helpful votes
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Crisp Shirt Dress With Sequins Pocket
October 22, 2024

I fell deeply in love with your green shirt dress, and hummed and harder as I do. Then I couldn't get the image out of my head the following day. I thought comfort, Style, Blink! And off course Christmas.
So I purchased the item and am waiting and hoping it will live up to expectations and fit me.
I really appreciated the different angles the product shots offered.
Kind regards
Valerie Gregg

Date of experience: October 10, 2024
ADOR S. Ador Rep
7 months ago

Thank you for your heartfelt feedback! It's wonderful to know that the dress evoked feelings of comfort, style, and even a touch of Christmas spirit. We do believe the dress will live up to your expectations as we take great pride in providing high-quality products. We also believe that showcasing our items from various perspectives helps our customers make informed decisions. Glad we could assist!

Ireland
1 review
0 helpful votes
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Online purchasing
October 3, 2024

Found website very easy to go through,Ordering was easy,
So far 2days after Ordering my purchase is on its way.

Date of experience: September 23, 2024
ADOR S. Ador Rep
7 months ago

Thank you for your support! We're thrilled to hear you find it easy. We strive to deliver orders promptly and believe you'll love it upon receipt.

New York
1 review
4 helpful votes
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Bought a pair of board shorts. They fit like long pants, down to my ankles. Size charts are way off target. Asked for refund. They don't send return label. Shipping to send it back costs more than the item. No credit, no refund,no exchange! This company is horrible! Buy at your own risk!

Date of experience: August 18, 2023
Illinois
1 review
0 helpful votes
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Horrible
June 3, 2024

Shipment of tomes takes forever and comes in several different shipments. Communication from odor is terrible. Sizing is way off. Many of the dresses/ products were very cheaply made.
Then the return process is a nightmare. I think they are trying to have you give up and keep the order.
Also, after stating why I wanted to return the items, I was asked if I would like token them for a 60% discount. Why would I want to keep something that doesn't fit or is garbage that I would never wear?
I would not recommend buying anything from this company.

Date of experience: May 24, 2024
ADOR S. Ador Rep
11 months ago

Dear customer,

This is Danica, supervisor of customer service, Ador.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely,
Danica
Customer Service

GB
2 reviews
13 helpful votes
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I ordered an item which when it arrived looked nothing like the advert, the quality was very poor. I have contacted customer service with a ticket for return 3 times with no success. I do not recommend anyone purchasing from this company. Do not part with your money you will never see a refund. Does not even qualify for one star.

Date of experience: May 23, 2023
New York
1 review
5 helpful votes
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Picture shows its a good quality and perfect fit. Each dress not even worth for $1, it looks like they are getting the cloths from the street side and selling them for $30. If you want to return the item you need to send them to their warehouse in ASIA and you need to pay for the return label. And also they process the refund within 4-6 weeks after they receive the item. They know that sending the item to any asian country is so expensive and sometimes shipment never receives the destination. They are using that tactic. Please don't waste your money because each dress is not even worth for a $1.

Date of experience: August 2, 2023
California
1 review
2 helpful votes
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Ordered 4 items.
June 4, 2023

I ordered Three dresses and a top. I am 5"3 and the dresses that are ankle length in pictures have to be altered. Two of the dresses looked like there picture and I am happy. The other dress looks nothing like what I ordered. The top is off the shoulder, but elastic is very tight,also in the sleeves of one dress. Sizing is good. I ordered medium and I am 5"3 and 137 lbs.
I did not try and return anything I did not like,as reviews are terrible.

Date of experience: June 3, 2023
Australia
1 review
0 helpful votes
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I have recently received my Ador order. Nothing wrong with the outfit, except it doesn't fit. So I have tried to send 3 emails to the company so far to get it exchanged. Their webwsite is horrendous as it reverts back to the order page, where (unbelievably) my order is not on it. Yes, I have received it, but shouldn't it still be accessible (in my account) online to go ahead with the exchange? Nor do they accept PDF proof of payment through Paypal. I'm wondering if the site is legit as none of my emails are getting through either through *******@ador.com or *******@ador.com - maybe this company needs further investigating.

Date of experience: August 6, 2024
ADOR S. Ador Rep
9 months ago

Hi Melissa!

This is the customer service support team at ADOR. We're sorry to hear that you're having trouble reaching us, and we apologize for any inconvenience this may have caused.

Don't worry, we're here to assist you. We've sent you a private message and would appreciate it if you could reply there with your order number so we can quickly process the exchange for you.

We'd like to address a possible reason for not finding your order in your account. It's likely that you're logged into a different account than the one used to place the order. Please respond to our private message so we can investigate this further.

If you have any concerns about your order, you can also reach out to us at customerservice@ador.com. (Hope this email address stays visible). We're also sorry to hear that your emails aren't getting through. Sitejabber has hidden the email addresses you mentioned for privacy reasons, so let's continue our conversation in the private message to identify the email you're having trouble with.

At ADOR, we value each of our customers and are committed to assisting you. We'll do our best to help and strive to make contacting us as easy as possible.

California
1 review
2 helpful votes
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I ordered 5 shirts after seeing an add and the price was right (under 20 a shirt including delivery). They arrived about 2c weeks after payment (sooner than I expected) and are okay.

They arent as nice as depicted in the add, but I've seen worse. Basically you get what you pay for. These are very mediocre quality and I doubt they will last even a month, but they look okay and at least they arrived.

Date of experience: July 27, 2023
Spain
1 review
0 helpful votes
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Good
September 19, 2024

Everything seems fine so far. I haven't received the order yet, but it's asking me to write a review.

Date of experience: September 9, 2024
ADOR S. Ador Rep
8 months ago

Thank you for shopping at ADOR. Your order is on its way to you and should arrive within the next 7-10 days. If you have any questions about your order, please feel free to reach out to us at customerservice@ador.com. Our experienced customer service team is here to assist you.

Romania
1 review
0 helpful votes
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Paid for nothing
May 24, 2024

I did not receive the product already paid. Cannot

Date of experience: May 14, 2024
ADOR S. Ador Rep
12 months ago

Dear customer,

This is Danica, customer service from ADOR.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102800264 for your issue. The ticket message will be sent to your email related with ADOR account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Danica
Customer Service ADOR

Arizona
1 review
0 helpful votes
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Fantastic styles
May 1, 2025

I ordered a few dresses and they are very good quality. True to size and look exactly like they do on website.
Highly recommend if you need something really beautiful fir your occasion.

Date of experience: April 21, 2025
ADOR S. Ador Rep
1 day ago

Thank you so much for the recommendation! We're so glad that our dresses met your expectations in both fit and quality. Your support truly means a lot to us!

Italy
1 review
0 helpful votes
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Very nice, comfy and classy
March 22, 2025

I bought the matching shirt and trousers for a wedding. Although it's a simple match, it's comfortable, simple and sober. With some accessories I felt good

Date of experience: March 10, 2025
ADOR S. Ador Rep
2 months ago

Thank you so much for your wonderful review! We’re thrilled to hear that you felt good and looked stylish in our matching shirt and trousers. Your kind words mean a lot to us, and we’re glad the outfit met your expectations for comfort and classiness.

Zambia
1 review
0 helpful votes
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Excellent prints
April 5, 2025

Value for money, excellent prints/colors, very good quality.

Date of experience: March 24, 2025
ADOR S. Ador Rep
1 month ago

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality, prints, and colors of our products. Your satisfaction means a lot to us! If you have any more feedback or need help with anything else, feel free to reach out. Enjoy your new items! 😊

France
1 review
0 helpful votes
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Commande vetements
April 12, 2025

Les vêtements sont supers. Les mensurations indiquées n'ont pas été concluantes pour moi et j'ai donc dû refaire une commande avec un nouveau compte créé;
Malheureusement je n'ai pas pu me reconnecter à mon compte et ai été obligée de faire plusieurs démarches pour pouvoir les renvoyer et échanger. Cependant Ador répond toujours et ns donne des solutions.
J'espère que le remboursement se fera sans trop perdre, lors de mon retour.
Satisfaite par la qualité des vêtements

Date of experience: April 2, 2025
ADOR S. Ador Rep
4 weeks ago

Merci pour votre retour! Nous sommes ravis d’apprendre que vous aimez la qualité de nos vêtements, mais désolés pour les difficultés liées aux tailles et à l’accès à votre compte. Nous apprécions votre patience, et notre équipe est toujours là pour vous aider! Soyez assuré(e) que votre retour sera traité sans problème. Si vous avez besoin d’aide, n’hésitez pas à nous contacter – nous sommes là pour vous!

Spain
1 review
0 helpful votes
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Vestido precioso
May 7, 2025

El vestido que compré en la foto es precioso, el recibido corresponde el tejido y el diseño. Una pena que llegue tan arrugado al llegar directamente de un China.

Date of experience: April 27, 2025
ADOR S. Ador Rep
1 day ago

Lamentamos mucho el problema de calidad y le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado. Respaldamos la calidad de nuestros productos y nos comprometemos a solucionar cualquier problema. Por favor, contáctenos en customerservice@ador.com con los detalles de su pedido para que podamos resolverlo lo antes posible.

Agradecemos su apoyo y esperamos poder ayudarle.

Ohio
1 review
0 helpful votes
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Beautiful styles!
November 3, 2024

These styles are gorgeous! I'm a fashion snob, and there were two flowy dress styles that I ordered immediately when I saw them. I can't wait to show them off! Great communication from the company too.

Date of experience: October 24, 2024
ADOR S. Ador Rep
6 months ago

We're thrilled that you love our styles! Just imagine how amazing you'll look in those flowy dresses! Have fun putting together your outfits!