business logo of Ador

Ador

ador.com
chic, casual womenAge 19-25, 26-45
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About the Business

Chic designs, rich with detail. Shop ADOR, where timeless elegance intertwines seamlessly with modern comfort.


ador.com
USA
Ador is part of LightInTheBox
Clothing item from AdorFashion apparel by AdorMerchandise from Ador clothing lineAdor fashion product

Business Highlights

General

Parent Company: LightInTheBox
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: products must be returned unworn, unwashed, and in their original condition, with all tags and liners still attached
Return Cost: $6 return label fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email
Support Email: customerservice@ador.com

Payment Options

Payment Methods: card payments, PayPal, Google Pay

Membership Programs

Rewards Program: Active Junky

How would you rate Ador?
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Reviews Summary

Ador has a rating of 4.3 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ador most frequently mention customer service, good quality and shopping experience. Ador ranks 63rd among Women's Clothing sites.

service
48
value
52
shipping
52
returns
43
quality
52
This company responds to reviews on average within 0 days
California
1 review
0 helpful votes
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I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts.

The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especially considering they were intended as Christmas presents.

When I reached out to customer service for a refund, I was met with a cumbersome return process. Instead of acknowledging the substandard quality and inconvenience caused, I was asked to cover the return costs to their warehouse in China. This approach not only added to the frustration but also highlighted the lack of responsibility for their misleading product descriptions and poor quality control.

Furthermore, the return process proposed by their customer service team was time-consuming and impractical, given the approaching festive season.

I strongly advise potential buyers to reconsider purchasing from Ador, as the discrepancy between advertised product quality and reality is vast. Moreover, the customer service's handling of the situation lacked empathy and a proactive solution for the inconvenience caused to customers.

In summary, my experience with Ador has been thoroughly disappointing, from the misleading product descriptions to the unsatisfactory customer service. I would caution anyone considering purchasing from them to be wary and consider alternative options that prioritize product accuracy and customer satisfaction.

Date of experience: December 14, 2023
Minnesota
1 review
6 helpful votes
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AVOID this company!
August 5, 2021

The clothes are NOT as advertised and NOT as described, lead times are NOT as advertised. The return policies of Ador are a JOKE and this company should be shut down!
After receiving all items 45 days after the date they quoted for delivery. I inspected all items and quickly identified they were not as described. The quality of everything was awful! Everything from incomplete stitching, threads hanging out everywhere, low quality fabrics, mismatched colors and stains. I tried to return everything and their customer service dept. required me to measure each piece of clothing, photograph it and explain their incompetence and incorrectness for each piece of clothing. I even had to show them how they incorrectly advertised each item.
Ador makes the buyer pay for shipping from USA to China prior to providing a refund! This is so they can avoid giving you a refund because shipping from USA to China takes like 2 months. On top of that they require you to photograph receipts of shipping and then FAILED to provide a refund. If I could give 0 rating, I would and I will post this review EVERYWHERE - because this company SUCKS!

Date of experience: August 5, 2021
GB
1 review
6 helpful votes
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Crap
February 12, 2022

Utter toilet. Chinese scammers. Sizing is all wrong, took 17 days to arrive, you try and return but they make you pay for postage to China.

Date of experience: February 12, 2022
Argentina
1 review
0 helpful votes
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Amazing
August 2, 2021

Very nice quality and material. Fast delivery. I will recommend this site to all my family and friends!

Date of experience: July 30, 2021
New York
1 review
0 helpful votes
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SHIPPING SUCKS.
August 3, 2023

HAD AN ORDER AND TRACKING SAID SHIPPED ON 7/25/2023 NOW END OF DAY 8/03. STILL NO DELIVERY FOR ONE SHIRT. SENDING ME PLENTY OF EMAILS TO MAKE MORE PURCHASES. HOW ABOUT SENDING ME MY SHIRT?

Date of experience: August 3, 2023
GB
1 review
0 helpful votes
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Disappointing
May 7, 2024

I have asked to send the item back and how I send the item back no help. I would like the next size. Still waiting and answer.

Date of experience: April 23, 2024
ADOR S. Ador Rep
over a year old

Dear customer,

This is Danica, customer service of ADOR.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket #102732632 for your issue. The ticket message will be sent to your email related with ADOR account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Danica
Customer Service, ADOR

Portugal
1 review
0 helpful votes
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I love ADOR
June 27, 2024

So far they have been excellent in terms of service and the clothes are simply spectacular.

Date of experience: June 17, 2024
Philippines
1 review
0 helpful votes
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Fantastic products
April 29, 2024

I like how fashionable the items are and how polite the customer service is. I will definitely make ador my number 1 online shopping app.

Date of experience: April 19, 2024
Italy
1 review
0 helpful votes
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Issue solved faster
April 20, 2024

My replacement sweater has been received. Very pleased with the quality. Great service i appreciate it.

Date of experience: April 10, 2024
North Macedonia
1 review
0 helpful votes
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Wonderul site
August 2, 2021

Excellent site to order from i get all my orders in the promised time they are all in perfect condition and the packaging is excellent as well

Date of experience: July 30, 2021
Canada
1 review
0 helpful votes
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Scam
November 5, 2023

I didnt receive what I ordered and they refuse to refund. I'm surprised the business is still around.

Date of experience: November 5, 2023
Georgia
1 review
6 helpful votes
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Seems to be a scam as all positive were reviews submitted on one day? Answers ador? Seems suspicious.

Date of experience: May 5, 2023
France
1 review
0 helpful votes
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Golf Dress 👍
April 20, 2024

They are not very quick in shipping but their dresses for golf are of good quality and very beautifull

Date of experience: April 10, 2024
Greece
1 review
0 helpful votes
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Electronic gadgets
August 2, 2021

The process was very intuitive and easy. I would recommend it to anyone. Quality products.
Good job!

Date of experience: July 30, 2021
Ireland
1 review
1 helpful vote
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Very pleased
June 16, 2024

Received my dress very quickly, just like the photo. Quality was very good

Date of experience: June 6, 2024
New York
1 review
3 helpful votes
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YOUR COMPANY IS AWFUL! THE QUALITY IS GARBAGE AND THE RETURN PROCESS RIDICULOUSLY LONG AND COMPLICATED! EXPECT HORRIBLE REVIEWS FROM ME ON EVERY SOCIAL MEDIA!

Date of experience: April 10, 2023
Tunisia
1 review
0 helpful votes
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Excellent
August 2, 2021

I'm really satisfied, I bought of them multuple times and items are with excellent quality, I never been dissppointed

Date of experience: July 30, 2021
Portugal
1 review
0 helpful votes
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Bom
December 15, 2024

Uma experiência muito boa. Sou fã dos produtos, recomendo a qualquer pessoa. Produtos como descritos e de boa qualidade.

Date of experience: December 5, 2024
ADOR S. Ador Rep
5 months ago

Muito obrigado pela sua recomendação! Estamos muito felizes por ter tido uma experiência positiva. Esperamos continuar a superar as suas expectativas no futuro. Obrigado pelo seu apoio!

Washington
1 review
1 helpful vote
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Good vibes
June 15, 2024

Everything has been quick and easy! Love the dress and quality

Date of experience: June 5, 2024
Netherlands
1 review
8 helpful votes
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I am asking myself why all positive reviews are from August 1st...

I realized that I can consider myself lucky if my package arrives.

Date of experience: December 13, 2021
LightInTheBox F. Ador Rep
over a year old

Hi Greta,

Thank you for leaving a review on our page. I am very sorry that you haven't received your order and would like to check where the package currently is. Can you please tell me the order number, or tracking number of your package? You can also easily contact our customer service from your account.

We are looking forward helping you with this!
Ador Customer Service Team