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North Carolina
1 review
6 helpful votes
Follow Michael s.
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On 6/30/21 I placed an order with Abebooks. It never arrived. When I noticed that it had not come, I sent them a message. They said because I didn't notice within 30 days of the original order, I was not eligible for a refund.

Regardless of whether or not this small contingency is hidden within their terms of service, it's just bad business. I want my book, or my money back. Don't use them. Pay a little bit more for a book to use a good service.

Date of experience: December 13, 2021
Texas
1 review
1 helpful vote
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I ordered the Veterinary Anatomy Coloring book for My daughter for Christmas on December 4th. They said that it was delivered to me on December 16th. I emailed them to tell them that I never received it. They told me to give them a couple of days to look into it. It was over a week and they never got back to me until I emailed them again. They then asked for me to be patient and to give them time to look into it and they will would get back to me. I then asked them to just refund me my money because it was now 12/31 and I never got any answers. My daughter needed this book for school and it was suppose to be a Christmas present and now she never got it. I ended up having to make a complaint with my credit card company to get my money back and then had to order it again from another retailer. I will never order anything from AbeBooks again! The bookseller was Byrd Books (Austin, TX).

Date of experience: January 1, 2024
Washington
1 review
2 helpful votes
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Wrong product sent
August 8, 2022

Disco Abe sent a road map much older then I ordered. Instead of just credit my $12 (since they inconvenienced me) they wanted me to do all the work, first send photo, wrap it up, take it to the post office across town. I informed them not having a printer connected to computer ( to print return label)so I asked if could they send the return label by mail, I was then told to go to the local library.

Date of experience: August 8, 2022
Illinois
1 review
5 helpful votes
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Never Again!
June 26, 2021

Order a book, cancelled it because the seller emails and says he doesn't have it in stock. Order another book of the exact same title. Wait awhile says it shipped, I contact and they say oh sorry we don't have it in stock we will give you refund. Abe book then gives me refund for first book, but not the second book so now I have to issue a dispute through my credit card because AbeBooks can't figure out that I ordered two books, through two different sellers, and both cancelled on me. I will take my business elsewhere. Never again!

Date of experience: June 26, 2021
Virginia
1 review
1 helpful vote
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Wide selection of book
February 6, 2023

I have been using abebooks for the last 3 years and they seem to be the marketplace for a wide selection of books that you will not find on other platforms.
All the books I ordered arrived as described.

Date of experience: February 5, 2023
Texas
1 review
4 helpful votes
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Fraudulent autographed first edition print
November 18, 2021

I ordered a first edition print of Redeeming Love, supposedly autographed by Francine Rivers. Instead I received a poorly packaged, low quality, low resolution print with no certificate of authenticity on the signature. This item was clearly printed on a home computer and sold as authentic. Fraud and rip-off!

Date of experience: November 18, 2021
Michigan
1 review
10 helpful votes
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Abe Books Boycott
February 4, 2022

I placed order 21 days ago with ABE Books from Two different sellers. One seller is ignoring my request for refund I've tried reaching out 4 times! For the most part your not saving a dime buying books through ABE Books they rip you off / take your money and disregard you! I'm turning this seller into better business bureau!

Date of experience: February 4, 2022
California
3 reviews
14 helpful votes
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Slow shipping
October 16, 2023

I paid extra for the priority shipping to be received 1-5 days. That timeframe has come and gone. I am still waiting for this book! Tracking just show a label was created. The funny thing is, it shows it will be delivered today and it isn't even out for delivery, very comical. I will not be a returning customer.

Date of experience: October 16, 2023
Massachusetts
1 review
0 helpful votes
Follow C A.
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I was browsing for some "Phoebe and her Unicorn" books. This Abebooks.com site popped up with a six book set, seemed interesting. Then you see the price $1,000! Are you FREAKING kidding me? These are books sold on Amazon for $8-$10 each and they want WHAT PRICE!?!? Nothing noted in the description like "made out of gold" or "signed by the author on death bed" or "one of a kind edition, because there is are winning lotto numbers inside". Nope just $1,000 for a max of $60 worth of books. These books were being sold by a supposedly 5 star seller, see photos for proof of this ridiculousness!

Then I found this review site and felt the 1.5-2 star average rating was too positive so here I am adding my experience, another 1 star rating, in support of all those victims of this HORRIBLE website!
Do Not Trust!

+1
Date of experience: October 19, 2019
Delaware
2 reviews
4 helpful votes
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They post inventory they don't have, find it cheaper in worse condition than you paid for, and then refuse refunds. AbeBooks does not police this at all - nothing you can do but send emails into hell that never get returned.

Date of experience: August 10, 2018
New York
1 review
4 helpful votes
Follow mike m.
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Lately off shore "international" or "print on demand" book copiers have been dumping books into the market place. These books have color copies of original covers ( in the ads) and under inspection I find the following: Weak non-stitched spines, poor paper quality (laser paper) Black and White reproductions (poor quality scans or photocopy) pictures that are difficult to see details, This make it impossible to read because your seeing three pages of text or pictures - or worse, no ability to put on a projector for educational purposes or loss of eye sight assistance. Trimming errors up to a 1/8 inch or more and duplication's or missing sections. ABE Books technical support said because of their volume they could not tell me if the book I was buying was the genuine or these sham books. If you don't have a policy - get one! I will not waste my time returning books after I have done your quality control.

Date of experience: July 15, 2016
Australia
1 review
3 helpful votes
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Order never came
February 28, 2020

Ordered book never. Despite my emails and talk of a replacement still nothing ever came.
No ordinary book. It cost me about $70.00
Don't waste your time with these guys - just order from Book Depository or someone that you can depend upon.

Date of experience: February 27, 2020
Minnesota
1 review
1 helpful vote
Follow Robert F.
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Do not use this company, they will "print" a tracking number that never makes it to the ups facility. Just read other reviews... you will never see your book, I think part of the problem is they have bad suppliers on there and don't police their vendors... STAY AWAY!

Date of experience: January 11, 2021
Italy
3 reviews
13 helpful votes
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UNREPLACEABLE
September 4, 2017

PRO: Low prices, very good bargains, you can find titles/editions that are almost impossible to find elsewhere.
CON: No rating system for the sellers (no feedback can be released).

Most (98%) of books I've bought in the last 10 years (maybe 1000 in all) have safely arrived@ my home. Otherwise, I've obtained a refund either from the seller or from PayPal (but -again- this happens very seldom).
NOTE: Most of one-star reviews that I see here have been released by totally inexperienced users that do not clearly understand how abebooks works (e.g. - they expect to receive the book within 1 or 2 days when they've been sent as "fold of books" or by some other cheap method).

Date of experience: September 3, 2017
California
1 review
2 helpful votes
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Poor/No delivery
September 19, 2017

Ordered a book from them for my son's University course on 8/21. Still hasn't arrived. Paid for DHL 3-5 day service. Found out it's being sent US Postal. Currently three weeks overdue. Do not buy from Abe Books!

Date of experience: September 19, 2017
Kansas
1 review
4 helpful votes
Follow n w.
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Would not refund
April 26, 2016

I never received item, I asked for refund numerous times and was denied. Great site to rip people off on if your a seller. Very dishonest company, no tracking provided, no refund. Price may be cheaper here but do not risk it.

Date of experience: April 26, 2016
Missouri
1 review
0 helpful votes
Follow John K.
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We've placed a number of orders from AbeBooks, all for unusual, rare or old titles. On every occasion they had the book available and shipped it to me quickly. I've never had a problem with this seller.

Date of experience: January 3, 2023
New York
3 reviews
12 helpful votes
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I've ordered dozens of used books from this site over a period of years. Their inventory is excellent, and their prices are competitive. I have never had any reason to complain. Services like abebooks give book lovers access to items they would only rarely find simply by browsing used bookstores. I kiss the ground they walk on.

Date of experience: May 20, 2010
GB
1 review
5 helpful votes
Follow Robert W.
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This is a review for Irish Booksellers (Maine) who sell through Abebooks, not Abebooks itself (which is generally excellent). Beware! Do not buy from these crooks! Fraudulently sell old books as new - among many scams. Purchased book through Abebooks sold as 'new', but received filthy battered copy. Seller kept promising partial refund that never materialised - as a way to spin-out process until Abe closes case. Clear from multiple online reviews this is a standard practise from merchant (in addition to even worse tricks). If you have already bought before reading this, persist in reporting to Abe & keep demanding refund... hopefully Abebooks will eventually take decisive action & close down these thieving con-merchants.

Date of experience: April 23, 2020
New York
1 review
10 helpful votes
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Tried to sell me a book as a "First Edition" that was NOT a first edition, for $100+, and then concocted bizarre "cover stories." These people are either stupid, or crooked, and I'm not exactly certain which is worse. [To add insult to injury, they brag that they ship 99% of their books in customized boxes, but this "fake First Edition" arrived in a typical carrier package--with no protection from damage, bending, etc.]

Date of experience: November 16, 2014

Overview

AbeBooks has a rating of 1.6 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 39th among Used Books sites.

service
197
value
190
shipping
190
returns
135
quality
168