The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Ridiculous Designers League. Top on cheating. Habit of stealing others artwork. Try to pull down other designers by reporting. Discourage so that they will quit from the contest. And jealousy at its best. Horrible attitude. These type of designers spoiling all honest designers image from different part of world. 99design doesn't care all this. They make lots of money by any way. Infact they supports some of fraud designers. Some staff member are involve in such case. Do not trust any designer from 99design or 99design. A part from personal experience.
Buyer beware - don't trust the 'money back guarantee' on their front page. This company has an awful business model with even worst customer service. I would advise anyone looking for website design to stay away. I had an awful experience that has dragged on for over a year with lots of crappy website design, poor communication from both designers and the company and no final product. Instead, I'd advise putting fire to the $1,238 or take a vacation - you'll thank me later.
I don't understand, my design has 4 star and get into final step, but i have really surprise, there is 2 contestant can comes to final steps without ratings.
And more surprise 2 of them making same ideas with mine. And booom, and the winner is the one of them. And copied same colors and same style of mine too.
How could this happen?..
99designs has a good sales pitch, but can't deliver on it. Wasted 600USD on trying to get a design. We got about 10 terrible (read very basic/could have done it myself) designs and about 2 that were workable. Decided on one and spent significant time and energy getting the design and the required specs correct. Then the designer was "suspended" from the platform so I was unable to get the final designs or artwork. Terrible experience and a terrible waste of money.
Logo slapping at best. Wasted $540.95 per cent of the 200 plus submissions were from Indonesia, with variations of the same from coincidentally "different artists ".
99 Designs is a Scam - we are a small startup that lost 1500$ and time
We took the time and wrote a very detailed description of the site we needed, payed $1500 up front, we were promissed 25 designs.
We only got 6 designs, all where bad, just a simple temple for 10$, and non were even close to what we asked for in the specifications.
Extremly dissapointed, horrible experience do not reocmmend anyone to use 99designs.
IT IS A SCAM!
All so called designers were non-English speaking. Which is only an issue when its time to communicate with them. I couldn't understand the pile of words they put together as if they were sentences! The designers were sending me messages telling me that I need to be fair and award them as winner because the others were coping. And yes they were all copying each other. When I finally selected a winner, the others started sending me emails telling me to "f. K off". In the end I did not get a logo but i did get my company name in a very nice font:-)
The promise about getting many designs is just not through.
Designers all send messages asking if they can get the job outside 99designs because of the bad pay. One wrote 99designs takes 40% and therefore he does not want to do the job.
I received only one design from someone else which was absolutely ridiculous, I could do better my self.
I avoided 99 b/c of the iffy reviews. I originally went with a friend of a friend and got result that were, well, akin to a friend of a friend.
Already out $500, I wanted to avoid another money pit, so gave it a whirl. Could not speak highly enough about the results. Got to a slow start, but ended up with a designer with moniker of pertamax, and was thrilled with the results. Flexible. Responsive. Quality.
99designs model is brilliant. Next time I am going out to eat I am going to ask each chef at the restaurant to provide me with their specialty dish, sample everything and only pay for the one I like! Pure genius! Why would anyone ever expect to be paid for the work they do? People should only be paid if they are best of the hundreds competing for my business!
I genuinely review everything i buy, but on this occasion i didn't review this site until after i had purchased my logo. If i had i probably wouldn't of bothered.
I paid a tiny £59 for a very basic stock deign with a tag line underneath, which was perfect for my business. I completed the purchase at 10pm and had the fished logo by 5.30am the next day, and i honestly couldn't fault it, it looks good on my business cards flyers and website.
I emailed them a few questions and they responded with helpful answers within a few minutes.
I could of paid a lot, lot more on another site for a very similar logo.
Very happy with service, and design, can't really fault them.
I thought developing my company's logo was going to be fun but I made the mistake of using 99designs. The experience was disjointed and the process seemed rushed and cookie cutter. I did not end up using any of the designs but fortunately I found a great local designer. We met for coffee, discussed my vision, and had meaningful a interaction which (a few weeks down the road) led to a design I am very happy with. And it was FUN.
Save your money and use a private designer. Do not use 99designs
You never never can get 100+ more design under 7days from 1000+ designers like what they say. I paid $1300 for the logo. After 5 day, I got 10 similar logo from 6 designers But I don't like them at all. They look all the same. It's look cheap for a Premium Platium package. Another a few days, I got 4 more. :(( (((. And they said I have to pick some of them to make final list. I didn't have many choices. I picked 3 of them. Day after " please, pick the winner and don't forget after select the winner you are not able to get refund". So surprised. I didn't know about it before.- 100 guarantee back?. There was a design I though much better than these another. I asked the designer to fix it 2 times but it's still not what I want. When I keft asking him to fix it He sended a private massage" I got some more ideas, I'll send it to you if I become the winner" what I can do. I picked him :(( ... The end of the road I paid $1300 for a logo which I'll never use for my shop.
Not recommended at All, when there is any issue with the designer they won't even care. And the reply from the head of customer care was very rude and not even even close to care.
It was something like we got our money and now you have to solve your problem
Sadly, I had worked several days on a specific design and on the last day just before I chose the winner, I noticed that they eliminated the design, suspended the designer due to the fact that the designer broke the company's rules of conduct and was suspended. I did not receive any notice or explanation until I called to find out what had happened. In the end I'm just the customer wanting a product and could care less about their internal affairs. I wasted 5 days on looking at designs that were not really an option according to the company and it took them days to figure that out without proper notification.
Hallo
I always sent email 99designs support but till now no response from 99designs:(
I want to request payout, there is an instruction to verify account, i do it to verify my account. And i try to uploaded my National-Government-ID / Driver's-License and my Photo... i try 3 times but always failed..."unfortunately your documents couldn't be processed "... what happened? Would 99designs to check it please...
Made the mistake of doing a one on one with designer. Who initially provided a great design (low res images). I requested the high res design, and the files in Illustrator, and $900 later I am STILL without my designs and 3 months behind schedule. The designer won't respond with even the font used so that I can have the design (that I already paid for!) recreated. Beware beware beware is all I can say about this.
POST NOTE: I followed up with the police in the city this artist came from (in Denmark) to file a fraud report - she is already known to police! I reported same to 99designs.com, and still waiting to see if they will pull her from their system - she has obviously done this before.
I pulled my contest after the CSR's response to my questions started to give me heartburn. I noticed the use of "already" at least four times in one comment (e.g.'" if the contest is completed already, and you have issues already, Jimdo would handle that already."). This bothered me... my questions at this stage were not confidently answered and CSR had to check for answers to basic questions (e.g. Do you provide support for back-end issues on the website). I think I'll just go with a basic site and look for a private designer.
I've been a full-time ad consultant for 32 years and I frequently use 99 Designs. The keys are (1.) to spend enough money to interest the highest levels of talent, and (2.) to write a brief that not only instructs your designers, but inspires them. I usually offer a prize of $1,500 or $2,000 and receive 1,250 to 1,400 designs in return. Sure, you have to wade through a lot of silly, crap designs from beginners hoping to win the lottery, but at least 50 of the designs will be notable. My biggest problem is choosing from the top 10 or 12 designs that are simply AMAZING. You can run with the big dogs or stay on the porch, but don't think you're going to see anything but the big dogs' butts if you toss minimum money at them.
I was almost scared off by all the negative reviews, but I had the most amazing experience! "KCRS" (screen name) was my designer and provided not only a 5 star logo design, but provided it in multiple different formats, sizes, with text, without text... etc. I highly recommend this sight to anyone who can not afford thousands of dollars for a design company. It was the best $300 I've spent.
Answer: Hi Ernest, Thank you for the question!:) While we require payment to be done prior to launching your design contest, we do offer a 100% money-back guarantee, no questions asked. Simply call us before you decide to guarantee your contest or move yourself into the final round. More information can be found here: https://support.99designs.com/hc/en-us/articles/204108729 There are a few instances you will not be eligible for a refund: - Once you decide to continue working with up to 6 finalists, you waive your right to a refund -If you "guarantee" your contest when you launch (under Contest Options), you will not be eligible for a refund as well. Keep in mind this option has to be manually "ticked" - You must call within 60 days of launching your contest I hope this helps and if you have any further questions, please reach out to our Customer Support team at: https://support.99designs.com/hc/en-us/requests/new so we can respond to your inquiries at a more timely manner. Sincerely, Jerlyn from 99designs
Answer: Hi Devon, Thanks for reaching out! If you do not see a bundle package that fits your needs, we suggest starting with one contest and then work with your winning designer via our 1:1 Projects for additional design needs you may have. I would recommend starting with either a Logo + Business Card Contest (https://99designs.com/logo-business-card-design) or Logo + Social Media Image Contest (https://99designs.com/social-media-pack). Here is some additional information on our 1:1 Projects: https://support.99designs.com/hc/en-us/articles/204760975 Please don't hesitate to get in touch with our Support Team and we can explain the options in more detail: https://support.99designs.com/hc/en-us/requests/new
99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.